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COMM 205 final exam Concordia University
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COMM 205 final exam Concordia University
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1,COMM 205 Concordia University B) Superiors
Multiple Choice Quiz
C) Subordinates
CH1
D) Stockholders
1. Which of the following does NOT involve
communicating in the workplace? 6. Organizations expect writing to be professional and
free from typographical and grammatical errors, so it
A) Answering customer letters makes sense to
B) Listening to instructions A) rely exclusively on spell check software
programs.
C) Lifting heavy boxes
B) depend on secretaries to do all of your
D) Working on a team project writing.
2. Which of the following is an example of nonverbal C) edit and proofread your written documents
communication? carefully and more than once.
A) An online blog where employees in D) have documents sent out to a professional
different cities can share ideas printer to have copies made
B) A company logo designed to project the 7. Writing skills for professionals in the workplace
organization's image
A) are rarely used because the Internet has
C) An e-mail message reminding employees significantly reduced the need to write
of an upcoming staff meeting
B) are not required because secretaries do
D) A phone call from an attorney to a client most of the writing for professionals.
3. Effective business communication C) are not necessary since form letters and
pre-designed templates are now available.
A) decreases the number of positive responses
to requests on the first try. D) are a key job requirement that is frequently
listed in professional job descriptions.
B) increases reading time.
8. When writing is not as good as it could be, you
C) increases the time that it takes
and your organization pay the price in all of the
disagreements to surface.
followingEXCEPT:
D) builds a positive image of your
A) Ineffective results
organization.
B) Reduced workload
4. Which of the following is an example of an internal
document? C) Wasted time
A) A performance appraisal of an employee D) Lost goodwill
after his first six months on the job
9. The primary purpose of a document that is written
B) A corporation's annual report released at to convince readers to change their opinions is to
the end of the year
A) answer a question
C) A claims adjustment letter that grants a
refund to a customer for a faulty product B) building goodwill
D) A price quote for the purchase of new C) persuade
computers
D) inform
5. Which of the following is an external audience of
an organization? 10. Which of the following is NOT an important
aspect of working in teams?
A) Peers
2
, A) Drawing on each team member's strengths A) learn to delegate well when working in
groups.
B) Resolving conflicts constructively
B) communicate well with customers and
C) Cooperating with others colleagues.
D) Assigning your work to others C) actively work to change an organization's
conventions.
11. Which of the following is NOT a reason that
people typically put things in writing? D) are able to work well alone most of the
time.
A) To give themselves visibility within the
organization CH2
B) To brainstorm ideas for a group decision 1. The primary audience for a business message is
made up of
C) To make the information convenient for
the audience to access A) people who represent the opinions of the
majority.
D) To create a record
B) everyone who receives it.
12. Which of the following is a technical error in a
written document rather than a weakness in the C) decision makers in an organization
document's style?
D) individuals with the highest status in an
A) Misspelled word organization
B) Vague request 2. The type of audience who has the power to stop
your message instead of sending it on to the primary
C) Legalistic language
audience is
D) Selfish tone
A) a gatekeeper
13. Every business organization that has many
B) a watchdog audience
employees has
C) an auxiliary audience
A) a flat communication structure.
D) a secondary audience
B) stockholder.
3. Which of the following methods is NOT a useful
C) a grapevine
way of analyzing an individual who is your audience?
D) an intranet.
A) Talk to other people who know this
14. In a business setting, conventions individual.
A) are non-routine practices that employees B) Assume this individual thinks the same
must learn. way as someone you know who has similar
demographic characteristics.
B) include unusual occurrences in a business
that are outside of the norms. C) Watch and observe this individual on the
job.
C) are routine, widely accepted ways of
thinking and doing things. D) Rely on what you already know about this
individual through your previous experiences
D) are new ways of conducting business as a with him or her.
result of enhanced technologies.
4. The ability to feel compassion and understanding
15. As more people compete for fewer jobs, the ones for another person's situation is
who will build successful careers are those who
A) empathy
B) common sense
3
, C) professionalism C) You may only report concerns and issues
to your immediate supervisor
D) audience analysis
D) There does not seem to be a strict chain of
command
5. Which of the following is NOT measured by the
Myers-Briggs Type Indicator?
9. The question "What's in it for me?" in a business
A) The ways people differ message relates most closely to
B) Stylistic preferences that people tend to A) the level of formality
have
B) a description of the features of a product or
C) Personality types policy
D) Demographic facts about people C) the hierarchy of needs
6. Which of the following does NOT involve a D) audience benefit
demographic characteristic of potential customers that
you will meet at a trade show? 10. Which of the following is an example that would
relate to a discourse community?
A) Over 75% of the individuals own or work
for companies that could use your product A) Employees are rewarded with bonuses for
contributing good ideas that save money or
B) At least 40% of the individuals are nearing time
retirement age
B) The higher-level managers have the largest
C) Nearly 25% of the individuals are from offices on the top floor of the building
South Carolina and Georgia.
C) There are very few levels of management
D) Only about 30% the individuals are college between the company president and the front-
graduates line workers in a service business.
7. Many organizational situations involve an audience D) Extensive evidence and documentation is
that consists of a group of people. Which is an required to convince a manager to deviate
appropriate approach to analyzing this type of from a company routine
audience?
11. A written message is preferable to an oral one
A) Avoid making any generalizations at all when you want to
since group members are individuals.
A) modify plans
B) Identify things that members of the group
have in common. B) present extensive and complex data
C) Disregard all demographic information to C) resolve conflicts and build consensus
avoid stereotyping people
D) get immediate action or response.
D) Rely on the fact that generalizations are
true for all members of a group. 12. According to Maslow's hierarchy of needs, which
of the following is an Esteem/Recognition need?
8. Which of the following practices indicates that an
organizational culture does NOT value equality and A) Having friends and working with people
individualism? you like
A) You are encouraged to contribute and B) Being the best you can be
discuss ideas.
C) Being treated fairly
B) There is a great deal of interaction between
D) Being promoted to a position of
upper management and line employees
responsibility
3
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