Who needs to be certified as a navigator or AO? - ️️Federally funded and federal navigators
Federally designated CACs
Medicaid enrollment center staff
Staff of organizations helping with the applications
Application Organizations - ️️Organizations with employees assisting Hoosiers wit...
Navigator
Who needs to be certified as a navigator or AO? - ✔ ✔ Federally funded and federal navigators
Federally designated CACs
Medicaid enrollment center staff
Staff of organizations helping with the applications
Application Organizations - ✔ ✔ Organizations with employees assisting Hoosiers with applications
on FFM of IHCP
Becoming and AO - ✔ ✔ Complete online application and pay fee
COI disclosure form
Privacy and security agreement
List of all AO locations
What does an Indiana Navigator do? - ✔ ✔ Provide fair and accurate application assistance
Must be certified with IDOI to assist with FFM and IHCP
Becoming a Navigator - ✔ ✔ Apply online
Background check
COI disclosure form
Privacy and security agreement
Pre-certification education
Exam
Renewal requires 2 hours of continuing education
, Financial COI - ✔ ✔ Direct financial incentives are impermissible
Indirect is sometimes permissible
No incentive is permissible
Conflict of Loyalty - ✔ ✔ Business/personal interest that keeps the Nav/AO from acting in the best
interest of the consumer
COI disclosure - ✔ ✔ Any change or new COI must be reported within 30 days
Confidentiality - ✔ ✔ Must protect all of consumers personal info and report security breaches
immediately
What changes must Navigators report? - ✔ ✔ Change in name/contact info, administrative/legal
action, and COI status reported within 30 days
Security breach or improper disclosure reported within 10 days
How does IDOI monitor Navigators and AOs? - ✔ ✔ Through complaints and internal tracking
(incomplete/incorrect applications)
How does the FSSA monitor Navigators and AOs? - ✔ ✔ Quality of health coverage applications will
be monitored
State administrative actions - ✔ ✔ Severity of action depends on severity of the case
Reprimand, civil penalty, certification suspension, revocation, or cease and desist
Where should complaints be filed? - ✔ ✔ About Navigator or AO - contact IDOI
About insurance company/plan - contact insurance company
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller jackline98. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $7.99. You're not tied to anything after your purchase.
