WGU C215 OPERATIONS MANAGEMENT QUESTIONS AND
CORRECT DETAILED ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
Which definition is used for quality evaluates how well a product performs its intended
function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement ✔✔Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement ✔✔14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines?
A company manufactures shoes using a quality management system. The company needs to
put a process in place to measure any defects. The company would like to measure the number
of defectsand observe the number of occurrences to isolate the particular defect.
,Which quality tool should the company use to focus on correcting this particular issue?
Which group of keywords or phrases describes the crucial role that marketing plays in the
totalquality management (TQM) process?
-Baseline for managing quality process; investment in preventative costs, budgeting
-Enhance competition, understand consumer preferences, maintain communication with
operations
-Reward employees; motivate staff performance; manage operations planned changes
-Review and recommend product changes, satisfy customer needs; open
communication
✔✔Review and recommend product changes, satisfy customers needs, open communication
What is the common theme in total quality management (TQM) across all functions in
anorganization?
-To enhance management software
-To ensure profit from product changes
, -To satisfy customer needs
-To reward people rather than teams ✔✔To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
-Range
-Variable
-Mean
-Standard deviation ✔✔mean
What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
-A computer virus was found in the system ✔✔Equipment was found out of control
Which continuous improvement method does Cpk measure?
-What a process is capable of and how long it will take to conclude
-How close one is to a target and how consistent one is with the average performance
-Parts per million on the capability index
-The most common measurement process ✔✔How close one is to a target and how consistent
one is with the average performance
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