CIS Discovery Fundamentals Questions and Answers 100% Accurate!
What are some reasons organizations fail to complete implementation or realize business value from the CMDB? Select 3
A. Ill-defined relationships among CIs
B. Inconsistent data quality
C. Too many non-IT CIs
D. Unknown CIs - ANSWER-A. Ill-defined relationships among CIs
B. Inconsistent data quality
D. Unknown CIs
CMDB Value Proposition
strategic, Tactical, Situational - ANSWER-
Query Builder - ANSWER-provides a simple and intuitive way to query CMDB for CIs and relationships across multiple CMDB tables, including service maps. Interface is drag and drop, queries can be saved, scheduled, and exported into multiple file formats
CMDB Dashboard - ANSWER-provides a holistic view into the quality of CMDB data. It provides a single view of the quality of data at the CMDB, CI Class, and CI levels using completeness, correctness and compliance scores
Attribute - ANSWER-Information that further describes a CI such as a name, serial number, manufacturer, OS.
CI - ANSWER-Physical and logical components that need to be managed to deliver a product or service such as a server, application, truck, application service
Class - ANSWER-Describes a table that contains or represents a specific type or group of CIs that share common attibutes such as a server, printer, virtual machine, vehicle, animal etc.
Parent/Child Class - ANSWER-A table that extends another table is called a child class,
and the table it extends is the parent class. i.e. server table(child) extends computer table (parent)
Benefits of CMDB extends throughout the NOW Platform and enhances Configuration Management capabilities including Service Management, Asset Management, Security Management and others - ANSWER-
Data Population CMDB allows for accurate data acquisition through: - ANSWER-- Agent-less auto-
discovery of known and unknown CIs
- Existing integrations to third party data sources
- Additional integrations using web services or other methods
Configuration Management Capabilities - ANSWER-Represents a standard and shared set of service related definitions across the ServiceNow products and platform
Stakeholders - ANSWER-Examples of personas which typically leverage the CMDB and
may become critical stakeholders during your CMDB journey. i.e - Problem mgmt team, service desk, change manager
Customer challenges - ANSWER-- What devices are we using?
- Are we compliant with our software?
- Did we depreciate assets we do not own?
- How do we know which servers and applications provide services? - How effective will our service mgmt processes be without a reliable CMDB?
What is Discovery? - ANSWER-Is the application on the Servicenow platform which allows us to find, classify, and identify hw devices and stfw on the network
Mid Server (Management Instrumentation and Discovery) - ANSWER-Is a lightweight Java process running under a Linux or Windows platform that resides within enterprise networks. Core functionality is to facilitate communication and the moviment of data between a Servicenow instance and external applications, data sources, and services in
a customer network.
Where is Mid Server Located? - ANSWER-Within the customer infrastructure
What Mid server uses to communicate - ANSWER-SOAP on https on port 443 (all traffic
is encrypted, no special firewall rules or VPN are required). Discovery is agentless, so does not require additional toolsets installed on any discoverable device.
Discovery is also known as? - ANSWER-Infrastructure and application discovery
Mid server function? - ANSWER-Execute work requests and return results to a Servicenow instance for processing - in effect, a MID Server can be considered ''a remote extension of the Servienow instance on an enterprise network''.
Valid use cases for Servicenow Discovery? - ANSWER-Inventory, licensing, CMDB population, CI relationship and application dependency mapping.
How does Discovery works? 5 Steps - ANSWER-1 - initiated by placing instructions in the form of output probes on the ECC (External Communications Channel)
2 - Mid Server monitors the ECC queue for jobs to be owrked
3 - The MID server interrogates devices for information, according to probe instructions
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