Exam (elaborations)
ITIL 4 FOUNDATIONS EXAM.
- Course
- Institution
ITIL 4 FOUNDATIONS EXAM.
[Show more]
Seller
Follow
TUTORCARREY
Content preview
ITIL 4 FOUNDATIONS EXAMPESTLE (list) - correct answer Political
Economic
Social
Technological
Legal
Environmental
4 dimensions of service management - correct answer organizations & people
information & technology
partners & suppliers
value streams & processes
components of the service value system - correct answer inputs:
-opportunity
-demand
components:
-7 guiding principles
-governance
-service value chain
-34 ITIL practices
-continual improvement
output:
-value
,service value chain activities list - correct answer plan
engage
design & transition
obtain or build
deliver & support
improve
value stream - correct answer a series of steps that an organization uses to
create and deliver products/services to a consumer
ITIL activities - correct answer -represent the steps an organization takes in the
creation of value
-each activity contributes to the value chain by transforming specific inputs into
outputs
ITIL practice (definition) - correct answer a set of organizational resources
designed for performing work or accomplishing an objective (e.g. service desk)
ITIL service value system (SVS) - correct answer a model representing how all the
components and activities of an organization work together to facilitate value
creation
a set of interconnected activities that an organization performs in order to deliver
a valuable product or service to its customers and facilitate value
purpose of the SVS - correct answer ensure that the organization continually co-
creates value with all stakeholders through the use and management of products
and services
continual improvement (principle) - correct answer a recurring activity to ensure
that performance continually meets stakeholders' expectations
, service value chain (definition) - correct answer an operating model that outlines
the key activities required to respond to demand and facilitate value realization
through the creation and management of products and services
governance - correct answer the means by which an organization is directed and
controlled
opportunity - correct answer
plan (activity) - correct answer ensures a shared understanding of the vision,
status, and improvement direction for all four dimensions and all products and
services across and org
design and transition - correct answer ensures products and services continually
meet stakeholder expectations related to quality, costs, and time to market
engage (activity) - correct answer provides a good understanding of stakeholder
needs, transparency, and continual engagement and good relationships with all
stakeholders
obtain or build - correct answer ensures service components are available when
and where they are needed and meet agreed specifications
deliver and support - correct answer ensures services are delivered and
supported according to agreed specifications and stakeholders' expectations
improve (activity) - correct answer ensures continual improvement of products,
services, and practices across all value chain activities and the four dimensions
of service management
(business) value - correct answer the perceived benefits, usefulness, and
importance of something
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller TUTORCARREY. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75632 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now