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MGT-420 Final Exam Study Set Pt.1 (chapters 15-19) (Fall 2024)
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MGT-420 Final Exam Study Set Pt.1 (chapters 15-19) (Fall 2024)
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MGT-420 Final Exam Study Set Pt.1(chapters 15-19) (Fall 2024)
Framing effect - -Occurs when the choice between two alternatives reverse depending on whether the scenario focuses on the potential gain or the potential loss associated with each alternative -Potential barriers to feedback in the workplace - -Anything that interferes with the effectiveness of communication -Interpersonal barriers - -Lack of trust
Personality clashes
A bad reputation
stereotypes/prejudices -Selective listening: - -Individual blocks out information only to hear things that match preconceived notions -Filters - -Convey only parts of the information -Avoidance - -Occurs when individuals ignore or deny a problem (or person) rather than confront it -Sematic barriers - -Involves a poor choice or use of words and mixed messages -Nonverbal (congruence/incongruence) - -When one shares information without using words -Common forms of nonverbal communication: - -Facial expressions
Body position
Eye contact
Other physical gestures -Attribution bias - -The tendency to blame others and not ourselves -Joint problem solving - -Individuals need to step back from the emotion of the situation and think deeply about how, if the problem is fixed, both parties
will benefit -Defensiveness - -Occurs when we feel attacked and need to protect ourselves -Disconfirmation - -Occurs when we feel down about our self worth -Developmental feedback - -Provides info about what we are doing well and what could use improvement -Johari Window - -Open/free area
Blind area
Hidden area
Unknown area -Active listening - -Reflecting
Probing
Deflecting
Advising -Functional conflict - -Results in benefits to individuals, the team, or the organization -Dysfunctional conflict - -Results in conflict and can affect performance -Substantive conflict - -Fundamental disagreement over ends or goals to be pursued and the means for their accomplishment -Emotional conflict - -Involves interpersonal difficulties that arise over feelings of: Anger
Mistrust
Dislike
Fear
Resentment -Status conflict - -Occurs when individuals and groups attempt to establish hierarchical differentiation or undermine the authority of others -Process conflict - -Disagreement in how roles and responsibilities should be
assigned
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