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COMM 315 Exam #1 Concordia University actual questions and answers
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COMM 315 Exam #1 Concordia Universityactual questions and answers
Learning interpersonal communication skills will help you: - - Improve
relationships with family
- Improve relationships with friends and romantic partners
- Improve relationships with colleagues
- Improve physical and emotional health
Communication Needs - Physical, Relational, Identity, Spiritual, and Instrumental
Physical Needs - communication helps us maintain physical and mental well being
- people with closer more intimate relationships less likely to suffer from major
health issues.
Relational Needs - communication helps us form social and personal
relationships. needs for companionship and affection, relaxation and escape.
- having a rich social life is one of the most powerful predictors of a persons
overall happiness (meaningful conversations)
Identity Needs - communication helps us decide who we are and who we want to
be. helps us express our cultural identity.
- the ways we communicate with others, and the ways others communicate with
us play a major role in shaping how we see ourselves
Spiritual Needs - communication lets us share our beliefs and values with others.
spirituality includes the principles valued in life, people's morals, or their notions
about right and wrong, people's beliefs about the meaning of life.
- provides a means of expressing and sharing spiritual ideas and practices with
one another
Instrumental Needs - - communication helps us accomplish personal and
professional tasks.
- practical and everyday needs.
- Include short term tasks or long term career goals.
,Empath - - Skill at identifying and feeling what others around you are feeling.
- The ability to be "other-oriented" and understand other people's thoughts and
feelings. "Put yourself in my shoes" they are asking you to consider a situation
from their perspectives rather than your own.
- Important skill because people often think and feel differently than you do
about the same situation.
adaptation - - Ability to modify your behaviors as the situation demands.
- Able to adapt to different situations.
- Are able to assess what is going on to be appropriate and effective in a given
context and then modify their behaviors accordingly.
self-awareness - - Awareness of how your behavior is affecting others.
- Good communicators are aware of their own behavior and its effects on others.
- Researchers call this awareness self-monitoring.
- Usually makes people more competent communicators because it enables them
to see how their behavior fits or doesn't fit in a given social setting.
cognitive complex - - Ability to understand a given situation in multiple ways.
- The ability to consider a variety of explanations and to understand a given
situation in multiple ways.
- Valuable skill because it keeps you from jumping to the wrong conclusion and
responding inappropriately.
ethical - - Guides us in judging whether something is morally right or wrong.
- Ethical communication then dictates treating people fairly, communicating
honestly, and avoiding immoral or unethical behavior.
high self monitors - pay close attention to the way they look, sound, and act in
social situations
low self monitors - often seem oblivious to both their own behaviors and other
people's reactions to them
The Action Model - - a sender encodes a message and conveys it through a
communication channel for a receiver to decode.
, - Leaving someone a voicemail message illustrates the one-way process of the
action model.
interaction model - - explains that our messages are shaped by the feedback we
receive from others and by the context in which we are interacting.
- Here we see speakers paying attention to their friends' feedback and
communicating in a way that is appropriate for a public restaurant.
the transaction model - - recognizes that both people in a conversation are
simultaneously senders and receivers.
- The doctor encodes messages that her patient decodes, but the patient also
encodes messages for the doctor to decode.
noise - - Which is anything that interferes with a receiver's ability to attend to
your message.
- Physical noise (background conversations or static), psychological noise (other
concerns your supervisor is dealing with that day), and physiological noise (fatigue
or hunger).
- Prevent your supervisor from paying full attention to your question.
- Interferes with the ability to interpret a message accurately.
Meta Comm - - Which is communication about communication. One way in which
people distinguish between content and relational dimensions is through
metacommunication.
- Ex. Ethan meta comm with Daniel by explaining that his hurt feelings were not
caused by what Daniel said but by the way in which he said it. That phrase
conveys Ethan's thoughts about his communication with Daniels, thus it is meta
comm.
implicit rules - - Rules that almost everyone in a certain social group knows and
follows, even though no one has formally articulated and expressed them
- Ex. rules about riding in an elevator, "don't get on if it's already full", "don't
make eye contact with others while you're riding"
Channel Rich Contexts - - meaning that they involve many different
communication channels at once.
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