HCA EXAM 1 WITH 100% CORRECT ANSWERS The main difference between direct and non -direct care setting is: CORRECT -
provision of care This function refers to monitoring staff actives and performances CORRECT -
Controlling Talent management refers to CORRECT -training, recruitment and retention Dashboards are CORRECT -a way to measure organizational performance Health care policy is CORRECT -every healthcare managers job Organization management means CORRECT -sharing information collaboration communication Which leadership domain would the competencies honesty and integrity be placed? CORRECT -Self-development ad self understanding Which of the Emotional Intelligence dimness has the definition of Social Awareness skill, putting yourself in another shoe" CORRECT -Coach Style From the Leadership styles for Healthcare personnel, which one focuses on personal development and recommended for the top personnel CORRECT -Perfection Choose an inappropriate key leadership protocol CORRECT -Perfectionism What is an incorrect statement about the future of health care field? CORRECT -
They recently enact a Patient Protection and Affordable Care for American Act will provide full healthcare reform T or F Satisfaction progression refers to the interplay up and down Maslows continue of needs CORRECT -False T or F Intrinsic rewards are tangible CORRECT -False T or F Understanding what motivates employees in different generations is becoming increasingly important for healthcare managers CORRECT -True Alder's motivation theory is based on what? CORRECT -Growth, Existance Relatedness What percent of all new jobs between 2008 -2018 are projected to be in professional and service -provided occupations CORRECT -50% What generation values individuality, teamwork and work -life balance CORRECT -
Babyboomer Work behaviors can be studies at these 3 levels in an organization CORRECT -
Group, organizational and individual How a person understands and acts in an organization depends on CORRECT -how the person sees and thinks about the situation What has not been shown to affect a physicians perceived liking for a patient CORRECT -patient wealth Shared schema are valuable to organizations because they CORRECT -help create shared understanding to support common action An example of a supporting plan is driven by the strategic plan is CORRECT -
marking plan capitol plan operating plan personal plan Which of the following stake -holder groups should not be included in strategic planning? CORRECT -senior leadership board of trustees medical staff community leaders What aspects of SWOT analysis aim to identify external market forces CORRECT -
market assessment Why is it important to include past strategic performance as a part of future strategy development? CORRECT -understanding why past strategies succeed r failed can help with future strategy success Marketing is the process of CORRECT -creating, communicating, delivering and exchanging offerings that have value for costumers, clients, partners and society at large Strategic healthcare marketing seeks to satisfy customer needs through profitable relationships by creating, communicating and delivering___ in selected markets CORRECT -costumer value Healthcare organizations focuses on CORRECT -achieving organizational goals throughout product and clinical quality and the marketing adoption is moderate The " failure to provide a service whose benefit is greater than its risk" is the definition of CORRECT -underuse decision making CORRECT -complex, cognitive process of choosing a particular course of action; the thought process of selecting a logical choice form available options problem solving CORRECT -part of decision making; systematic process focusing on analyzing a difficult situation involving higher -order reasoning and evaluation spend more time finding the cause and treating the cause, like with system failures or high incidence of med errors critical thinking CORRECT -the mental process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and evaluating information to reach an answer or conclusion self reflection and higher level personal thinking clinical reasoning CORRECT -integrating and applying different types of knowledge to weigh evidence, critically think about arguments, and reflect upon the process used to arrive at diagnosis collaborative and reflective process that involves content -specific knowledge, engagement of the patient and family in understanding the clinical problem, and incorporation of critical contextual factors leads to deliberative decision making and sound clinical judgement characteristics of a critical thinker CORRECT --insight -intuition -empathy -willingness to take action -flexible -observant -out of box thinker successful decision makers CORRECT --self-aware -courageous -sensitive -energetic -creative traditional problem solving process CORRECT -1. Identify the problem
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