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University of South Africa (Unisa)
Production and Operations Management (MNO3701)
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MNO3701
EXAM PACK
FOR ASSISTANCE WITH THIS MODULE +27 67 171 1739
,UNIVERSITY EXAMINATIONS
November/December 2022
MNO3701
PRODUCTION AND OPERATIONS MANAGEMENT
70 marks
Duration: 24 hours
EXAMINERS:
FIRST: PROF A TOLMAY
SECOND: DR A AMADI-ECHENDU
Instructions:
Include the honesty declaration when you upload your portfolio exam.
Read through and adhere to all the instructions in this portfolio.
, MNO3701/Portfolio/November/December 2022
Invigilator App
Instructions:
1) Students must upload their answer scripts in a single PDF file (answer scripts must not be password
protected or uploaded as “read only” files.)
2) NO e-mailed scripts will be accepted.
3) Students are advised to preview submissions (answer scripts) to ensure legibility and to ensure that the
correct answer script file has been uploaded.
4) Students are permitted to resubmit their answer scripts should their initial submission be unsatisfactory.
5) Incorrect file format and uncollated answer scripts will not be considered.
6) Incorrect answer scripts and/or submissions made on unofficial examinations platforms (including the
invigilator cellphone application) will not be marked and no opportunity for resubmission will be granted.
7) Marks awarded for incomplete submission will be the student’s final mark. No opportunity for resubmission
will be granted.
8) Marks awarded for illegibly scanned submission will be the student’s final mark. No opportunity for
resubmission will be granted.
9) Submissions will only be accepted from registered student accounts.
10) Students who have not utilised invigilation or proctoring tools will be subjected to disciplinary processes (only
include if applicable to your module).
11) Students suspected of dishonest conduct during the examinations will be subjected to disciplinary processes.
Unisa has zero tolerance for plagiarism and/or any other forms of academic dishonesty.
12) Students are provided one hour to submit their answer scripts after the official examination time. Submissions
made after the official examination time will be rejected by the examination regulations and will not be
marked.
13) Students experiencing network or loadshedding challenges are advised to apply, together with supporting
evidence, for an aegrotat exam within three (3) days of the examination session.
14) Students experiencing technical challenges, contact the SCSC 080 000 1870 or e-mail
Examenquiries@unisa.ac.za or refer to Get-Help for the list of additional contact numbers. Only
communication received from your myLife account will be considered.
15) Only answers from the prescribed book are acceptable. No Google answers will suffice.
16) Refer to the Student Guide: myExams File Upload Examination (posted on announcements as well).
1
, MNO3701/Portfolio/November/December 2022
Question 1 [20]
Write only the answer to the following multiple-choice questions (Example: 1.1 = 3).
1.1 Which of the following is/are basic performance objective(s) for production/operations
management?
a Speed
b Dependability
c Flexibility
d Profit
e Cost
1 a, b only
2 c, d, e only
3 e only
4 a, b, c, d, e
5 None of the options
1.2 Which statement(s) is/are correct regarding the product/service life cycle?
a Laggards will only enter (accept) a product/service during the decline phase.
b During the introduction-into-the-market phase, competitors are usually few or none.
c Dominant operations performance objectives during the decline phase will be speed.
d During the maturity phase, competitor numbers will increase.
e During the growth-in-market phase, the likely qualifiers will be quality.
1 a
2 a, b
3 c
4 c, d
5 e
1.3 Identify the correct statement(s).
a During the design phase in production and operations management, individual
activities must be configured after the overall design of a process has been
finalised.
b Process mapping is needed to expose the reality of process behaviour.
c Mass processes refer to processes that produce items in low volume and a wide
variety.
2
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