For more information contact Nelson, 1120 Birchmount Road, Toronto, Ontario M1K 5G4. Or you can visit our
Internet site at www.nelson.com.
ALL RIGHTS RESERVED. No part of this work covered by the copyright hereon may be reproduced or used in
any form or by any means—graphic, electronic, or mechanical, including photocopying, recording, taping, web
distribution or information storage and retrieval systems—without the written permission of the publisher.
Cognero and Full-Circle Assessment are registered trademarks of Madeira Station LLC.
ii
, TABLE OF CONTENTS
Part 1 Introduction to Management
Chapter 1 Management...............................................................................1-1
Chapter 2 History of Management ............................................................2-1
Chapter 3 Organizational Environments and Cultures...............................3-1
Chapter 4 Ethics and Social Responsibility................................................4-1
Part 2 Planning
Chapter 5 Planning and Decision Making..................................................5-1
Chapter 6 Organizational Strategy.............................................................6-1
Chapter 7 Innovation and Change..............................................................7-1
Chapter 8 Global Management...................................................................8-1
Part 3 Organizing
Chapter 9 Designing Adaptive Organizations............................................9-1
Chapter 10 Leading Teams.........................................................................10-1
Chapter 11 Managing Human Resource Systems......................................11-1
Chapter 12 Managing Individuals and a Diverse Workforce.....................12-1
Part 4 Leading
Chapter 13 Motivation ...............................................................................13-1
Chapter 14 Leadership ...............................................................................14-1
Chapter 15 Managing Communication .....................................................15-1
Part 5 Controlling
Chapter 16 Control ....................................................................................16-1
Chapter 17 Managing Information in a Global World ...............................17-1
Chapter 18 Managing Service and Manufacturing Organizations ............18-1
iii
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller ExamsExpert. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $30.52. You're not tied to anything after your purchase.