Test Bank for Administrative Medical Assisting, 9th Edition by French
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Course
CMA - Certified Medical Assistant
Institution
CMA - Certified Medical Assistant
Test Bank for Administrative Medical Assisting 9e 9th Edition by Linda L. French, Lisa H. Turner. Full Chapters test bank are included
Part I: PROFESSIONAL AND CAREER RESPONSIBILITIES.
1. A Career as an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present and Future....
Chapter 1: Introduction to Administrative
Medical Assisting
1. Which job responsibility would be expected of a medical assistant as a patient navigator?
a. code patient care
b. identify patient resources
c. collect patient payments
d. make patient-related decisions
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.c Assist patient in navigating issues and concerns (i.e., insurance
policy information, medical bills, and physician/provider orders)
ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant
CAAHEP: V.C.10 Identify the role of the medical assistant as a patient navigator
LO 01.01: Describe the medical assistant’s role in providing customer service and serving as a patient navigator.
2. Which response would be appropriate for a medical assistant during an emergency situation?
a. speak loudly
b. work quickly
c. follow instructions
d. act independent
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.8.g Recognize and respond to medical office emergencies
ABHES: MA.A.1.5.f Demonstrate an understanding of the core competencies for an inter-professional collaborative
practice (i.e. values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: X.I.C.4 Identify professional behaviors of a medical assistant
A.8 Demonstrate self-awareness
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
3. Which communication style describes assertiveness?
a. overbearing
b. confident
c. defensive
d. passive
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: V.C.1 Identify types of verbal and nonverbal communication
Page 1
, Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
LO 01.06: Differentiate between aggressive, assertive, and passive behaviors.
4. What is one way individuals can think critically?
a. observe the situation carefully.
b. act quickly.
c. do not ask questions.
d. follow the first instinct without looking for further options.
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities of the medical assistant
ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
LO 01.03: Describe the general responsibilities and skills of an administrative medical assistant.
5. Which term identifies a credential by a non-governmental professional organization to a medical assistant who has met
state or national standards?
a. registered
b. accredited
c. licensed
d. navigator
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Comply with federal, state, and local health laws and regulations
as they relate to healthcare settings; i. Define the scope of practice for the medical assistant per state requirements
CAAHEP: X.C.5 - Identify licensure and certification as they apply to healthcare providers.
LO 01.09: Summarize licensure, accreditation, certification, and registration.
6. Which response would a medical assistant most likely anticipate from a patient given a poor diagnosis?
a. extreme variation
b. predictable quietness
c. high engagement
d. quick acceptance
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
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