True/False
Indicate whether the statement is true or false.
____ 1. A nonprofit corporation is formed to promote a civic, charitable, or artistic purpose.
____ 2. A type of business that is owned and controlled by an individual is a sole proprietorship.
____ 3. Outsourcing occurs when a business produces its goods or offers its services from operations in one country
although its business operations may be headquartered in another country.
____ 4. Advances in technology have allowed administrative professionals to accomplish more work in the same
amount of time.
____ 5. Today’s work environment is less culturally diverse than in the past.
____ 6. The U.S. Department of Labor lists administrative assistant as one of the largest occupations in the United
States.
____ 7. Job opportunities for administrative professionals are expected to decrease during this decade.
____ 8. About 30 percent of administrative professionals work in service industries.
____ 9. The virtual office has no physical form and allows you to work in your car, at a coffee shop, or at an out-of-
town location such as a hotel.
____ 10. The culture of an organization has little effect on employee attitudes or behaviors.
Multiple Choice
Identify the choice that best completes the statement or answers the question.
____ 11. A _____ is a type of business that is a legal entity formed by following a process of incorporation set forth by
state statutes.
a. limited liability company (LLC) c. sole proprietorship
b. partnership d. corporation
____ 12. An association of two or more people as co-owners of a business is a
a. limited liability company (LLC). c. sole proprietorship.
b. partnership. d. corporation.
____ 13. _____ is training personnel to complete differing tasks within a department or unit or reassigning duties
because of internal reorganization or restructuring of business operations.
a. Job shadowing c. Cross-training
b. Job enrichment d. Flextime
Procedures & Theory for Administrative Professionals 7e 1
____ 14. An effective administrative professional will
a. continue to learn through attending appropriate workshops and seminars.
b. participate in professional organizations.
c. accept new responsibilities with a positive attitude.
d. All of the above
____ 15. The outcome or product of a problem, concern, or issue that must be addressed and solved is a(n)
a. decision. c. discussion.
b. plan. d. event.
____ 16. The first step in making effective decisions is to
a. collect information.
b. generate alternatives or possible solutions.
c. define the problem.
d. assess the alternatives.
____ 17. The ability to produce new ideas and to be original and imaginative is
a. creativity. c. teamwork.
b. critical thinking. d. decision making.
____ 18. Which strategy demonstrates customer focus?
a. showing respect for customers
b. seeking customer input
c. going the extra mile to maintain good relationships
d. All of the above
____ 19. An example of an intrinsic motivator is a
a. raise or bonus.
b. letter of appreciation.
c. feeling of accomplishment.
d. All of the above
____ 20. Organizations funded and managed by a local, state, or national government in order to carry out its functions
are
a. nonprofit corporations. c. civic organizations.
b. limited liability companies. d. government entities.
Matching
a. blog f. flextime
b. chief executive officer g. initiative
c. compressed workweek h. job sharing
d. confidentiality i. motivation
e. director j. stockholder
____ 21. A variable work schedule in which all employees do not work a standard 9 a.m. to 5 p.m. day
____ 22. An alternative to a traditional workweek that increases the number of hours per day and decreases the number
of days worked
____ 23. An inducement to act
____ 24. The ability to begin and follow through on a project
Procedures & Theory for Administrative Professionals 7e 2
____ 25. The highest-ranking person in a company who reports to the board of directors and develops and implements
strategic plans, makes major corporate decisions, and (often) oversees company operations
____ 26. A person who owns shares of stock in a company
____ 27. A website, or part of a website, where an individual can share his or her thoughts and ideas on a variety of
topics
____ 28. An arrangement in which two or more people complete the duties of one job position
____ 29. Secrecy, privacy, or discretion
____ 30. An officer of a company who is charged with the management of its affairs and conduct
Procedures & Theory for Administrative Professionals 7e 3
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