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, Chapter 01Test Bank
1. Studies involving communication between infants and caregivers have reliably demonstrated which of the following?
A. Without sufficient interaction, infants will likely develop severe mental illness later in life.
B. Human interaction, specifically touch, is critical for development and health.
C. Infants’ language acquisition occurs whether or not their caregivers communicate with them.
D. Only a child’s biological parents are able to influence his or her social development.
Accessibility: Keyboard Navigation
Bloom's: Remember
Learning Objective: Describe the importance of human contact.
Topic: Why We Communicate
2. Which of the following best defines a stigma?
A. an individual who is incapable of taking on the perspectives of another person
B. communication that occurs in the context of marginalized or overlooked populations
C. a characteristic that discredits a person because he or she is seen as abnormal or undesirable
D. a pattern of interaction in which one person perpetually criticizes or condemns others because of characteristics that are out of their immediate
control
Accessibility: Keyboard Navigation
Bloom's: Remember
Learning Objective: Define stigma.
Topic: Why We Communicate
3. According to the text, which of the following characteristics is not typically associated with some type of social stigma?
A. being homeless
B. being alcoholic
C. having HIV
D. having cancer
Accessibility: Keyboard Navigation
Bloom's: Understand
Learning Objective: Define stigma.
Topic: Why We Communicate
4. According to research, what is the most powerful predictor of happiness in life?
A. physical attractiveness
B. income
C. health
D. marital happiness
Accessibility: Keyboard Navigation
Bloom's: Remember
Learning Objective: Identify the predictors of happiness in life.
Topic: Why We Communicate
5. As defined in the textbook, communication can help us grow spiritually in all of the following areas except
A. developing a sense of our values.
B. articulating morals (beliefs about right and wrong).
C. discouraging the spirituality of others.
D. finding a meaning for life.
Accessibility: Keyboard Navigation
Bloom's: Remember
Learning Objective: Summarize how communication meets spiritual needs.
Topic: Why We Communicate
6. Which of the following would be considered an instrumental need that can be met through communication?
A. developing a romantic relationship with someone you find attractive
B. convincing your roommate to turn off her music by midnight each night
C. talking with your grandfather on the telephone after not speaking with him for a while
D. making small talk with a stranger you just met at a party
Accessibility: Keyboard Navigation
Bloom's: Understand
Learning Objective: Define instrumental needs.
Topic: Why We Communicate
1-1
Copyright © 2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,7. What term is used to describe anything that interferes with the accurate decoding of a message?
A. channel
B. noise
C. feedback
D. context
Accessibility: Keyboard Navigation
Bloom's: Remember
Learning Objective: Explain what noise is in a communication model.
Topic: Models of Communication
8. Which type of noise is associated with distractions that result from a loud environment?
A. physical noise
B. psychological noise
C. physiological noise
D. psychic noise
Accessibility: Keyboard Navigation
Bloom's: Remember
Learning Objective: Identify the major types of noise.
Topic: Models of Communication
9. Which of the following is an example of feedback that someone might provide in response to a message?
A. nodding to show that he is paying attention to and understanding the message
B. looking at her watch anxiously as someone else is talking
C. rolling his eyes or sighing in the middle of someone’s comments
D. Each of these is an example of feedback.
Accessibility: Keyboard Navigation
Bloom's: Understand
Learning Objective: Define feedback.
Topic: Models of Communication
10. Communication context includes all of the following except
A. the number of people who might overhear the conversation.
B. the emotional climate of the situation.
C. the connotation of the message.
D. the location where communication occurs.
Accessibility: Keyboard Navigation
Bloom's: Understand
Learning Objective: Explain how context affects communciation.
Topic: Models of Communication
11. Which model considers both people in a conversation to be senders and receivers simultaneously?
A. action
B. transaction
C. interaction
D. encoding
Accessibility: Keyboard Navigation
Bloom's: Remember
Learning Objective: Illustrate the major components of the transaction model of communication.
Topic: Models of Communication
12. To say that words are symbols accurately reflects which of the following ideas?
A. People give communication its meaning.
B. Words are representations of ideas.
C. Words can have different meanings for different people.
D. All of these answers are correct.
Accessibility: Keyboard Navigation
Bloom's: Remember
Learning Objective: Recognize the symbolic nature of words.
Topic: Characteristics of Communication
13. Which of the following is an example of a channel-rich communication context?
A. writing a letter to someone
B. interacting in an online chat room
C. using text messaging on a cell phone
D. chatting with friends at a party
1-2
Copyright © 2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, Accessibility: Keyboard Navigation
Bloom's: Understand
Learning Objective: Distinguish between channel-lean and channel-rich contexts.
Topic: Characteristics of Communication
14. When your roommate says “We’re out of detergent again” and you take that as a criticism, you are paying attention to which aspect of the
message?
A. context dimension
B. relational dimension
C. representative dimension
D. content dimension
Accessibility: Keyboard Navigation
Bloom's: Remember
Learning Objective: Evaluate communication messages to discern their relational dimensions.
Topic: Characteristics of Communication
15. When people engage in communication about their communication, they are engaging in a process called
A. perceptual identity checking.
B. communication assurance.
C. metacommunication.
D. understanding maximization.
Accessibility: Keyboard Navigation
Bloom's: Remember
Learning Objective: Describe metacommunication.
Topic: Characteristics of Communication
16. A sign in the library that reads “No Talking Allowed” would constitute an example of what?
A. perceptual filter
B. relational dimension
C. explicit rule
D. unintentional communication
Accessibility: Keyboard Navigation
Bloom's: Remember
Learning Objective: Define explicit communication rules.
Topic: Characteristics of Communication
17. In the United States, most people understand that they are expected to form a line and wait for their turn, even if they have never been explicitly
instructed to do so. That is an example of what type of rule?
A. a culture-bound rule
B. an explicit rule
C. an implicit rule
D. an orderly rule
Accessibility: Keyboard Navigation
Bloom's: Remember
Learning Objective: Define implicit communication rules.
Topic: Characteristics of Communication
18. The fact that some people lie in order to take advantage of others refutes which of the following myths of communication?
A. More communication is better.
B. Communication is inherently good.
C. Communication can break down.
D. Communication can be used to solve any problem.
Accessibility: Keyboard Navigation
Bloom's: Understand
Learning Objective: Recognize that communication is neither inherently good nor bad.
Topic: Characteristics of Communication
19. According to the text, which of the following is NOT a necessary characteristic of interpersonal communication?
A. It defines relationships.
B. It happens over time.
C. It relates to intimate information.
D. It occurs between people.
Accessibility: Keyboard Navigation
Bloom's: Remember
1-3
Copyright © 2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
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