KSV 12 Questions and Answers 2023 Verified with complete solution
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Course
KSV 12
Institution
KSV 12
KSV 12 Questions and Answers 2023 Verified with complete solution
When is the appropriate time to use a beverage tray?
When serving drinks not during cart service (when serving more than two beverage items)
What are hot cups used for (look like coffee cups)?
-coffee
-tea
-drinks delivered t...
ksv 12 questions and answers 2023 verified with co
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KSV 12 Questions and Answers 2023 Verified with
complete solution
When is the appropriate time to use a beverage tray?
When serving drinks not during cart service (when serving more than two beverage
items)
What are hot cups used for (look like coffee cups)?
-coffee
-tea
-drinks delivered to the FD
What are cold cups (clear plastic) used for?
Items that are not hot such as soda and juice
What app does an IFC use to accept payments for inflight purchases?
TS4/eGATE
What is the service bag used for?
To carry buy-onboard products (if there is not a service bag available use an empty
drawer or snack basket)
When should fresh coffee be brewed?
Before service
When do you provide a customer with a stir stick?
When they order coffee, tea or a mixed drink
Where do you put the ice scoop on your cart?
The side hanging ice bucket
What is the ice mallet used for?
Breaking apart clumped ice
Where is the ice tub located?
At the bottom of the beverage cart
T or F Blue bags are used to collect waste?
True
T or F White bags are used to collect recyclable items?
True (all domestic blue cities currently accept onboard recycling)
What do IFCs use gloves for?
Waste collection, blue turn, and medical events
When are hot towels delivered to customers and using what tool?
On longer flights, use a tong to pass it to the customer
T or F You CAN touch dry ice with you bare hands?
False (never handle dry ice with bare hands, use napkins or towels to move it)
What does JetBlue use dry ice for during flight?
One pound blocks are on all beverage carts and fresh food carts to keep items
frozen/fresh
What are carafes used for?
To serve coffee and hot water for tea from cart
What are drink order pads used for?
Used to take orders for beverages when not serving from a cart
During beverage service name three items located on top of an IFC's cart.
, -Cart topper (for cups and lids)
-condiment caddy and IPAD storage container (place IPAD upright to view customers
names)
How much money can a IFC earn for each approved JetBlue Card and JetBlue
Plus card sold?
$50.00
When can an IFC obtain card applications?
The crew lounge
What should be listed in the promotional code box on each application?
Write/use pre-printed labels (like Clinton will do) of your 5 digit crewmember ID
Where can an IFC obtain a copy of the current inflight credit card announcement?
On your IPAD, in the crew lounge or the card/cash website
What is the order of stacked applications?
IFC1-IFC2-IFC3-IFC3-IFC2-IFC1
What company issues JetBlue's credit cards?
Barclays
When should you determine which crewmembers will be participating in the
card/cash program?
Before customers begin boarding
What are the responsibilities of each IFC who would like to participate in the
program while inflight?
One IFC will read the PA announcement, one IFC will walk through the cabin to press
out applications (or direct customers to the digital application process) and one IFC will
walk through the cabin to collect any completed paper applications
T or F Scripts MUST be read verbatim?
True
When should applications be distributed?
Before service is complete/ before initial descent
Name three ways customers can apply?
Paper (application), URL application (on back), or email (launched from crewmembers
IPAD-enter 5 digit ID-hand IPAD to customer who will enter their email address)
T or F Customers interested in applying for the JetBlue PLUS card will only be
able to apply online?
True
Who is responsible for mailing the applications?
The IFC is responsible for mailing their own applications (unless the customer prefers
to) at the end of each trip. Application drop boxes are located at each JetBlue base or
any USPS mailbox near the airport(and should be mailed immediately following your
flight). Track applications at mycardcash.com
T or F You may offer the JetBlue credit card while not inflight?
False (only offered inflight)
What is a galley pack-out diagram?
A picture used to identify what is contained in every cart, compartment and bin in each
of the aircraft galleys, located on HelloJetBlue
T or F Waste and recycling items will each have a designated cart?
True
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