Exam (elaborations)
USPS Exam 421 Window Clerk: Practice Questions & Answers
- Course
- Institution
USPS Exam 421 Window Clerk: Practice Questions & Answers
[Show more]
Seller
Follow
LeCrae
Reviews received
Content preview
USPS Exam 421 Window Clerk PracticeQuestions & Answers
USPS Mission - ✔️ Provide, trusted, affordable, universal
24-Hour Clock - ✔️ Improve effectiveness through standardization &
innovation. End-to-end process to ensure mail is Collected, distributed, and
delivered. USPS runs on this.
Delivery Methods - ✔️ Planes, trucks, cars, boats, bicycles, snow mobiles,
mules.
APC - ✔️ Automated Postal Centers
Automated Postal Centers - ✔️ Self-serve kiosks, commercial retail outlets,
banks, ATMs.
Mail Arrival Profile - ✔️ Determines operational startup & staffing.
CET - ✔️ Critical Entry Time
Clearance Time - ✔️ Mail is cleared for dispatch.
18:00 - ✔️ Carriers in from street.
20:00 - ✔️ 80% of collection mail should be cancelled at the P&DC.
23:00 - ✔️ Out of primary processing.
24:00 - ✔️ Secondary Operations Complete
04:00-09:00 - ✔️ Distribute to DDC/DDU
07:00 - ✔️ 100% of DPS 2nd pass complete.
,Core Responsibility - ✔️ Security, Sanctity, Preserve, Protect - Instills
customer confidence, projects positive public image, maintains competitive
advantage, protects privacy.
PolicyNet - ✔️ Online resource to find handbooks, manuals, publications.
Directives - ✔️ Policies, Procedures, Regulations - Effects in four ways:
productivity, revenue, legal liability, customer service.
DMM - ✔️ Domestic Mail Manual
Domestic Mail Manual - ✔️ DMM - Policies, procedures and regulatins for
domestic mail. Information on extra services, postage prices, mail classes.
IMM - ✔️ International Mail Manual
International Mail Manual - ✔️ IMM - Mailing conditions for each country,
also includes a list of countries.
ASM - ✔️ Adminstrative Support Manual
Administrative Support Manual - ✔️ Policies, procedures for adminstrative
and support functions. Information covering audits, investigations,
communication, facilities, equipment and privacy.
POM - ✔️ Postal Operations Manual
Postal Operations Manual - ✔️ Operations function of field organizations.
Information regarding retail, philatelic, collection, mail processing,
transportation, delivery, vehical operation.
ELM - ✔️ Employee & Labor Relations Manual
Employee & Labor Relations Manual - ✔️ Personnel policies and
regulations. Employee placement, pay, benefits, training, health and
environment, labor relations.
F101 - ✔️ Field Accounting Procedures
,AS or MS - ✔️ Handbook ID for Administrative Support Manual (ASM)
DM - ✔️ Handbook ID for Domestic Mail Manual (DMM)
EL or P - ✔️ Handbook ID for Employee & Labor Relations Manual (ELM)
M - ✔️ Handbook ID for Postal Operations Manual (POM) or Administrative
Support Manual (ASM)
PO - ✔️ Handbook ID for Postal Operations Manual (POM)
Publications - ✔️ Primarily for public, marketing and mail guidelines.
Postal Bulletin - ✔️ Official source of updates and amendments to current
directives. Can be accessed through PolicyNet. Biweekly.
Postal Forms - ✔️ Can be searched by title or number. Website also
provides links to OPM, GSA, TSH, OSHA, OWCP.
Publication 223 - ✔️ Information regarding directives and forms catalog.
#1 Business Goal - ✔️ Strengthening customer relationship.
Value, Exceptional Service, Reliability - ✔️ Will increase revenue, missed
opportunity is missed revenue, quality end-to-end service.
Building Customer Relationship - ✔️ Positive attitude, Listening,
Communication, Adapting to change, Knowledge of products, Soliciting
customer feedback.
What the postal service offers - ✔️ Better value, presence in every
community, USPS.com, competitive pricing incentives.
Shipping Services - ✔️ Priority, Express, Parcel Select, Parcel Return
Service, International Mail
Parcel Select - ✔️ Entry points at DDU, SCF, NDC. Optional hold for pickup.
Pricing and volume incentives.
, Parcel Return Service - ✔️ Consumer return merchandise.
International Mail - ✔️ Service to over 180 countries. Includes FC, GXG, PM,
PMEI.
GXG - ✔️ Global Express Guaranteed
Global Express Guaranteed - ✔️ 1-3 day delivery. Money-back guarantee to
approximately 180 countries. Up to $100 insurance, can purchase additional
up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail - ✔️ 1-3 day delivery. Includes tracking. Up to $50 insurance.
Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus
girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express - ✔️ 1-2 days. Money-back guarantee. 365 days a year.
Includes proof of delivery signature (if requested), up to $100 insurance,
delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee.
Premier Service of USPS.
Mailing Services - ✔️ First Class, Periodicals, Standard, Package Services
First Class - ✔️ Up to 13 oz, 2-3 day delivery.
Periodicals - ✔️ Newspapers, magazines, journals, newsletters.
Standard - ✔️ Printed matter: Flyers, circulars, advertising, newsletters,
bulletins, catalogs, small packages. Includes general merchandise such as
large/small gifts. Retail only.
Media - ✔️ Educations materials: Books, film, manuscripts, CD, DVD
Library - ✔️ To/from libraries, schools
Bound Printed Matter - ✔️ Permanently bound: catalogs, phone books.
BMEU
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller LeCrae. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75323 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now