Certified consumer debt specialist practice test questions (with error-free answers)
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Course
CCDS
Institution
CCDS
One of the objectives of the CCDS certification is to: correct answers To learn to negotiate with creditors
Why is trust important to the client/counselor relationship? correct answers Both A and B. The client needs to feel comfortable speaking with The CCDS and money is usually a difficult topi...
Certified consumer debt specialist practice test questions (with error-free answers)
One of the objectives of the CCDS certification is to: correct answers To learn to negotiate with creditors
Why is trust important to the client/counselor relationship? correct answers Both A and B. The client needs to feel comfortable speaking with The CCDS and money is usually a difficult topic to discuss.
Which of the following factors are not necessarily needed for a financial counseling session to be
successful? correct answers A comfortable couch. For the session to be successful the following factors are needed communication skills, listening and learning skills, and discussing sound financial principles.
Debt Settlement plans are the only solution for every individual you will speak with. True or false correct answers False
In helping your clients feel comfortable in the client/counselor relationship, remember to: correct
answers Not share their personal information with other clients.
Obstacles that may prevent the CCDS from being effective in a counseling session are: correct answers Both B and C. Being preoccupied and being distracted by words and phrases.
Prejudging a client is detrimental to the counseling session because it will impair your ability to communicate, listen and respond. True or false correct answers True
Someone who uses predominately visual style of learning would most likely say: correct answers
Can I see that example again?
Verbal pacing is when you adapt your counseling style do the clients learning style. True or false
correct answers True
Maslow's hierarchy of needs: correct answers Can help you to understand your clients monetary value system.
Counseling sessions can be held in what format? correct answers All of the above. These include
Internet counseling, telephone counseling, in person counseling.
Open ended questions: correct answers Are a good way to get your client involved in a conversation.
The process of problems solving: correct answers Both a and B. Assumes there are obstacles preventing the client form moving on and addresses the importance of removing barriers to decision-making.
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