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CVS Pharmacy Technician Exam: Q/A
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CVS Pharmacy Technician Exam: Q/A
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CVS Pharmacy Technician Exam: Q/ABlue Trash Bags - PHI (Personal Health Information) and PII
(Personally Identifiable Information)- name, address, DOB, social security
number, prescription number, and any medical information
PII - Personally Identifiable Information
PHI - Personal Health Information
Green Trash Bags - Empty amber viles, prescription bottles, and boxes.
Clear Bags - Regular garbage.
HIPAA - A privacy act that helps maintain privacy and security of the
PHI of patients.
DAW Codes - Dispense as Written. 3 main codes we see in the
pharmacy.
DAW 0 - No product selection indicated.
DAW 1 - Substitution not allowed by prescriber.
DAW 2 - Patient requested product dispensed.
Out of Stock Scans - Completed every Saturday (the day before order
day). Done to verify what we actually have in stock and what we don't.
What you must do before placing an order - Complete all Rx Return to
Stock (because you might have it)
Processed overstock, damaged, or outdated items (because it may look like
you have more than you actually do)
Straighten and face the pharmacy (things may be there but misplaced).
What you must do to ensure an accurate order - Cycle counts, Label
Maintenance, Out of Stock Scans, and Review Reports must be performed
consistently and accurately.
, Cycle Counts - Reports generated in the RF machine to ensure we have
the correct amount of medication on hand.
2 types of Cycle Counts - Store Initiated and System Generated
Store Initiated - When you notice a shortage of medication and input it
into the RF machine manually.
System Generated - A report that generates every day and must be
completed by 10AM
TIL - Target Inventory Level- necessary to create value for your store
and the patients.
BOH - Balance on Hand- the quantity of drugs in the pharmacy.
BOO - Balance on Order- how much of a product you want to order.
Low BOH - If your BOH is low, an order will be needed so that it meets
the amount of drugs your store needs for the patients.
AIMRx - Advanced Inventory Management for the Pharmacy. The
report we use for the CVS Warehouse.
Care Check Plus Program - A program that targets certain prescriptions
as they are processed through our computer. Educates the patients on their
medication, condition, and may give them coupons for over the counter
medications related to tneir prescription.
Pick Up - Serve customers picking up their prescription(s) in the
pharmacy.
Drop Off - Critical piece of the prescription fulfillment process. The
customer's first interaction with the pharmacy. Input prescriptions, edit/run
insurance, manage OT, make service calls to patients when necessary.
Drive-Thru - Responsible for both Drop Off and Pick Up tasks.
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