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Safety mssc Exam Questions & Answers
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Safety mssc Exam Questions & Answers
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Safety mssc Exam Questions & AnswersVendors could be considered what type of customer? - ANSWER-external
people working together discussing issues and making desisions are key element of ___. - ANSWER-
Successful work group
_____ is a techique teams use for generating as many ideas possible. - ANSWER-brainstorming
__________ must know all the team roles. - ANSWER-a team leader
the ________ of the product describes the features required for the product to preform the tasks for
wich it was intended. - ANSWER-Function
promoting copetition amog teams or departments _________. - ANSWER-Is not a reason to set
measurable team goals.
Reaching a __________ means that although the chosen solution may not be the first choice of everyone
on the team, each member supports that solution as a viable option. - ANSWER-Consensus
When a team sets objectives that they wish to accomplish, care should be taken to ensure that these
objectives are __________. - ANSWER-Measurable
An _________ customer is a person or organization that receives servize or product in exchange for
compensation> - ANSWER-external
Supervisors should set measurable objectives to _________. - ANSWER-have good performance criteria
for reveiw of employee preformance
, The first stage in a team development process is an awkward stage for the team members called
__________. - ANSWER-forming
To ensure that a team has __________ meetings, rules for team behavior should be enforced. -
ANSWER-productive
__________ is a design methodology that designs features into the product that make it cheaper to
manufacture while maintaining its ability to perform its intended function. - ANSWER-Design for
Manufacturing and Assembly (DFMA)Correct Answer
During a team meeting, any solutions to the problem being discussed that do not meet one or more of
the must-have criteria should be __________. - ANSWER-eliminated
Which type of customer service information stored in a database could help to improve product quality?
- ANSWER-concerns customers have with specific productsCorrect Answer
Customer service refers to the people and other resources a company devotes to __________. -
ANSWER-- assisting customers
Product design teams should provide an environment that encourages team members to __________. -
ANSWER-Add their design ideas freelyCorrect Answer
When a customer service agent answers the phone, they should try to answer between the __________.
- ANSWER-- second and the fourth ring
Customer satisfaction should always be the first objective considered when developing __________. -
ANSWER-New or improved products
Which of the following is not used as a problem analysis tool? - ANSWER-Shipping manifest
In customer service, it is important to __________. - ANSWER-look into the customer's problem, find a
solution, and follow through
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