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MSSC Safety Exam Questions & Answers
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MSSC Safety Exam Questions & Answers
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MSSC Safety Exam Questions &Answers
To be successful, __________ must be tied to the company's business plan. - ANSWER-team goals
The first stage in a team development process is an awkward stage for the team members called
__________. - ANSWER-forming
When a team sets objectives that they wish to accomplish, care should be taken to ensure that these
objectives are __________. - ANSWER-measurable
Reaching a __________ means that although the chosen solution may not be the first choice of
everyone on the team, each member supports that solution as a viable option. - ANSWER-consensus
When a team is formed to tackle a problem, a __________. - ANSWER-team kickoff meeting is held
to get everyone up to speed on the task and meet each other
Promoting competition among teams or departments __________. - ANSWER-Is not a reason to set
measurable team goals
Which of the following is not used as a problem analysis tool? - ANSWER-shipping manifest
__________ is a technique teams use for generating as many ideas as possible. - ANSWER-
brainstorming
Improving external customer satisfaction is the main objective of __________. - ANSWER-customer
service departments
A(n) __________ customer is a person or organization that receives services or products in exchange
for compensation. - ANSWER-external
,Customer satisfaction should always be the first objective considered when developing __________.
- ANSWER-new or improved products
Teamwork, concurrent engineering, tools and techniques are needed in order to make __________
productive. - ANSWER-product introduction
Company objectives and production goals are important pieces of data to a __________. - ANSWER-
self-directed work team
In customer service, it is important to __________. - ANSWER-look into the customer's problem, find
a solution, and follow through
Which type of customer service information stored in a database could help to improve product
quality? - ANSWER-concerns customers have with specific products
Teams should strictly enforce rules about __________ to minimize conflict. - ANSWER-arguing
Engineers working with manufacturing to become aware of tooling limitations and other problems
that may increase production time and cost is an example of __________. - ANSWER-concurrent
engineering
Vendors could be considered what type of customer? - ANSWER-external
In a team, the __________ is one who will stimulate or guide the group to think of ideas. - ANSWER-
facilitator
Top level management must support a team for it to be __________. - ANSWER-successful
__________ is a design methodology that designs features into the product that make it cheaper to
manufacture while maintaining its ability to perform its intended function. - ANSWER-Design for
Manufacturing and Assembly (DFMA)
When a customer service agent answers the phone, they should try to answer between the
__________. - ANSWER-second and the fourth ring
, During a team meeting, any solutions to the problem being discussed that do not meet one or more
of the must-have criteria should be __________. - ANSWER-eliminated
Supervisors should set measurable objectives to __________. - ANSWER-have good performance
criteria for review of employee performance
Product designers should always consider the effects of tooling design and cost during __________. -
ANSWER-prototype development
To ensure that a team has __________ meetings, rules for team behavior should be enforced. -
ANSWER-productive
Customer service refers to the people and other resources a company devotes to __________. -
ANSWER-assisting customers
A team should develop a spending plan as part of their decision making process __________. -
ANSWER-to ensure that they do not exceed the amount of money allocated to the project
Product design teams should provide an environment that encourages team members to
__________. - ANSWER-add their design ideas freely
__________ must know all the team roles. - ANSWER-a team leader
The __________ of the product describes the features required for the product to perform the tasks
for which it was intended. - ANSWER-function
__________ involves every employee in the company continually looking for ways to improve
processes, and eliminate wasteful actions. - ANSWER-continuous improvement
People working together discussing issues and making decisions are key elements of a __________. -
ANSWER-successful work group
A copy of the relevant OSHA standard must be available to workers who attend __________. -
ANSWER-OHSA required training
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