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TEFL L5 Business English assignment, taking a message *passed*
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Business English final assignment. Topic - telephone language, taking messages.
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By: makonipeter • 1 year ago
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Name of the Teacher Date Level of the class Length of lessonKarin Combrink 23 April 2023 Advanced 60 minutes
Lesson Type:
Listening & Speaking
Lesson Topic:
Telephone language – taking a message
By the end of the lesson, students will be better able to… By the end of the lesson, students will have…
Use formal telephone language to take a message on behalf of Improved their pronunciation by shadow reading, improved their
a colleague. Listen to a caller’s questions or statement and listening and speaking skills by listening to their partners and
identify the correct phrase to use in response. providing the correct response and creating a dialogue.
Adapted to different scenarios and produce telephonic phrases in a
professional manner.
Anticipated difficulties: Suggested solutions:
1. Students might feel unmotivated or uninterested, since 1. Incorporate humour and games into the lesson to make it
it was not their choice, but requested by their more fun and less redundant. Design activities which will
employer, especially if lessons are scheduled outside help students see the importance of the lesson topic and
work hours. skills covered in the lesson. Boost their confidence by
2. Students might feel deflated or shy when designing activities where they can see their progress.
misunderstanding a phrase or making a mistake in the 2. I will not only share my own experiences but offer students
pronunciation thereof. an opportunity to share their own personal experiences, to
3. Students might use the phrases in a way that is help them see that everyone, including native English
unprofessional. speakers can make mistakes and learn from them.
3. Offer opportunities to hear to correct phrasing, elicit ideas
1
, and provide feedback throughout the lesson.
Target Language Analysis
Please see additional document.
2
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