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NCTI Excellence In Customer Service Questions with Complete Solutions
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NCTI Excellence In Customer ServiceQuestions with Complete Solutions
Which of the following devices were used to capture TV signals in the early days of
television? - Answer Antenna placed on the roof.
Why did cable companies implement microwave technology? - Answer To fill
vacant channel spaces with distant stations.
Basic, Premium, and digital video channel groups are examples of? - Answer
Tiers.
An example of possible product options available to customers in the future could
be? - Answer Access to a particular sports game where the customer only
pays for the viewing of that game.
Which of the following determine public right-of-ways and the purposes for which
they can be used? - Answer City or County government.
Which act ruled that cities could not regulate basic fees unless the city received
fewer than three over-the-air channels? - Answer The Cable Communications
Policy Act of 1984.
Which act adopted customer service standards for the industry and required cable
companies to document compliance? - Answer The Cable Communications
Policy Act of 1992
Which act ceased all full-power analog broadcasting by 2009 and low power
analog broadcasting by 2012? - Answer The Public Safety Act of 2005.
Which rule requires cable operators to black out a network show from a distant
station if the local affiliate plans to broadcast the same program? - Answer
Syndicated exclusivity rule
, Which rule requires a cable company to either carry all local broadcast channels or
pay a fee for carrying specific broadcast channels? - Answer Must-
carry/retransmission rules.
Which of the following is the primary video service offered by a cable system? -
Answer Basic service
Which of the following is referred to as a "movie" channel or "pay" channel? -
Answer Premium service
Which service represents the highest level of cable video services? - Answer
High-definition.
What allows the customer to view digital channels and access pay-per-view (PPV)
as well as video-on-demand (VOD) services? - Answer Set-top box
Which device simply converts the digital signal to analog for non-digital TVs? -
Answer Digital transport adapter
Which device allows customers to record programming that can be watched at a
later time? - Answer Digital video recorder (DVR).
Besides a smartphone, tablet, or laptop, what else connects to a wireless modem?
- Answer Smart Devices.
Which service is not affected by government surcharges and fees? - Answer
Voice over Internet protocol (VoIP).
Which VoIP services cannot be traced? - Answer 911 services.
Which service includes cameras, motion sensors, and smoke and/or carbon
monoxide detectors? - Answer Home security services.
Which of the following is referred to as satellite dishes due to its appearance
whose sole purpose is to receive programming signals transmitted via satellite? -
Answer Television receive-only (TVRO).
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