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NCTI jones Questions and Answers 100% Correct
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NCTI jones Questions and Answers100% Correct
if a customer already has television service and is adding high speed data service, what
should be checked on the digital television channels? - Answer✅ intermittent
operation, which is a symptom of noise interference in the downstream
Installing a cable modem and router in a closet or utility room is simplified by having
what items in the room? - Answer✅ working computer, platform for modem and
router, twisted pair network cable with standard configurations
what version of the docsis specification included the option to increase the tap
frequency of the upstream to 85 Mhz? - Answer✅ Docsis 3.0
What device can be installed with a cable modem to enable internet access to two or
more devices in the customer premises? - Answer✅ router with a built in multi
ethernet switch
Why is it good practice to review the service work order with the customer before
beginning a high speed data service installation? - Answer✅ to verify account
information and to confirm the high speed data order
Some cable operators charge an additional fee when the amount of downloaded data
during a billing cycle exceeds a prescribed limit. How might a customer unknowingly
approach these limits? - Answer✅ by streaming/downloading high content data
i.e movies, tv shows in high definition
if the customer demonstrates that they are internet savy, what should be the next step
in the customer education portion of the high speed data server installation? -
Answer✅ Direct the customer to the cable operators web page to show them what
information is available and to help them setup their email
If the customer is an internet novice, what would be the benefit of saving your
company's website as their home page? - Answer✅ They might appreciate having
easy access to a website that contains links to their email and other useful or interesting
links
When helping a new customer set up email for the first time, what suggestion should
you make regarding the customers login and password? - Answer✅ write it down and
keep it in a safe place
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