NHA CMAA Practice Test 1 2023
Which of the following letter styles is most efficient?
a. block
b. standard
c. modified block intended
d. simplified a. Block
A patient who has Medicare and has a physical examination 10 months ago calls to schedule another
physical within the week. Which of t...
NHA CMAA Practice Test 1 2023
Which of the following letter styles is most efficient?
a. block
b. standard
c. modified block intended
d. simplified ✔✔a. Block
A patient who has Medicare and has a physical examination 10 months ago calls to schedule another
physical within the week. Which of the following actions is appropriate for the medical administrative
assistant to take?
a. explain that the physical exam cannot be scheduled for another 2 months
b. schedule the patient within the week
c. record the appointment as an office visit rather than a physical
d. submit the preauthorization form to Medicare before scheduling the physical ✔✔a. Explain that the
physical cannot be scheduled for another 2 months
A provider's office receives a remittance advice showing a denial code. The medical administrative
assistant receives a formal request for review of the rejected claim. The assistant should use which of
the following formats?
a. tracer
b. explanation of benefits (EOB)
c. claim appeal
d. advance of beneficiary notice (ABN) ✔✔c. claim appeal
An office manager asks a medical administrative assistant to mail a letter to a patient who is being
dismissed from the practice. Which of the following methods should use the assistant use to mail the
letter?
a. certified mail
b. first-class mail
c. priority mail
,d. standard mail ✔✔a. certified mail
Which of the following schedules more than one patient at the same time with the same provider while
still allowing adequate time within the hour to see all scheduled patients?
a. double-booking
b. clustering
c. open hours
d. wave ✔✔d. wave
A provider is running 30 minutes behind schedule because of an early morning emergency. Which of the
following actions should the medical administrative assistant take to maintain effective scheduling in an
office?
a. Inform waiting patients that an emergency has caused a delay in the schedule and that they can wait
or reschedule
b. call afternoon patients and tell them there was unexpected delay in the schedule and their
appointments will be postponed
c. cancel afternoon appointments and reschedule for first available openings
d. tell waiting patients and emergency has caused a delay in the schedule and that their appointments
have been rescheduled ✔✔a. Inform waiting patients that an emergency has caused a delay in the
schedule and that they can wait or reschedule
A provider asks a medical administrative assistant to schedule a surgery to remove a patient's
gallbladder. The assistant should schedule the patient for which of the following?
a. Cholecystography
b. Cholecystogram
c. Cholecystitis
d. Cholecystectomy ✔✔d. Cholecystectomy
A patient calls with a question about her prescription dosage as it relates to her condition. Which of the
following actions is appropriate for the medical administrative assistant to take?
a. Route to call to the clinical medical assistant
b. take a message for the physician
, c. ask the patient to call her pharmacy
d. try to answer the patient's question ✔✔b. take a message for the physician
To which of the following departments should a patient go for a WBC count?
a. nuclear medicine
b. radiology
c. laboratory
d. orthopedic department ✔✔c. laboratory
A provider provider prescribes an EKG for a patient who has a rapid heart rate. Which of the following
should be recorded as the reason for the EKG?
a. tachypnea
b. bradypnea
c. bradycardia
d. tachycardia ✔✔d. tachycardia
A medical administrative assistant should take which of the following actions to be in compliance with
OSHA?
a. participate in training concerning infection control
b. register with the CDC
c. schedule a hepatitis B immunization
d. undergo a physical examination ✔✔a. participate in training concerning infection control
Which of the following must be provided to a patient on a first visit, as required by HIPAA?
a. an authorization form
b. notice of privacy practices
c. a consent form
d. patient's bill of rights ✔✔b. notice of privacy practices
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller CertifiedGrades. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.72. You're not tied to anything after your purchase.
