Patrons at airports typically fall into one of several categories, EXCEPT:
a. Business.
b. Leisure travelers.
c. Curbside check-ins.
d. Employees. correct answers Curbside check-ins.
The emphasis for Certified Parking Professionals serving the restaurant and hospitality industry is on:
a...
CPP Certified Parking Professionals Practice Exam
Questions with complete solutions
Patrons at airports typically fall into one of several categories, EXCEPT:
a. Business.
b. Leisure travelers.
c. Curbside check-ins.
d. Employees. correct answers Curbside check-ins.
The emphasis for Certified Parking Professionals serving the restaurant and hospitality industry is on:
a. Speed.
b. Convenience. c. Efficiency.
d. Service. correct answers Service
Advantages of booting include all of the following, EXCEPT:
a. More direct control over the process than towing; this is helpful where
the booting entity has made an error.
b. Best solution for clearing a parking space.
c. The opportunity to collect a boot removal fee.
d. Vehicle remains in place; this is more convenient for the violator. correct answers Best Solution for clearing a parking space
An advantage of an attended self-park is?
a. Improved revenue control over an automated system.
b. Fewer errors in cash transactions.
c. Ease of handling exceptions to fees and the rules and regulations of the facility. d. Can quickly be transformed into a valet operation. correct answers The ease of handling exceptions to fees and the rules and regulations of the facility As a manager, what is the first action to take when a customer presents a
complaint?
a. Ensure that the customer understands your opinion of the complaint.
b. Show the customer the mistake that he or she has made.
c. Listen to the complaint and gather information.
d. Tell the customer to do whatever he or she thinks is right. correct answers Listen to the complaint and gather information.
A facility manager will best help employees to deal with customer complaints if the manager does what?
a. Handles every complaint personally.
b. Requires employees to take the complaints in writing.
c. Trains employees to deal with complaints.
d. Insists that employees resolve customer complaints without bothering the manager. correct answers Trains employees to deal with complaints.
How should a manager deal with an unsatisfied customer whose complaint has not been handled
correctly by an employee?
a. Promise to take care of the problem.
b. Tell the customer that there is nothing else that can be done.
c. Listen to the customer and try to understand the complaint.
d. Refer the customer to the main office. correct answers Listen to the customer and try to understand the complaint
Upon a customer's return, a valet should not do what?
a. Pick up all loose trash inside the vehicle.
b. Help the customer store items in vehicle if necessary. c. Wait for the customer to enter the vehicle.
d. Close the vehicle door once the customer is inside. correct answers Pick up all loose trash inside the vehicle.
A Certified Parking Professional has interviewed two candidates for a cashier's position. Both are
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