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NURS 3682 CHAPTER 20 COMMUNICATOR EXAM WITH ANSWERS.
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NURS 3682 CHAPTER 20 COMMUNICATOREXAM WITH ANSWERS.
1.A group of nursing students is working together on a presentation for their clinical
instructor. One student in the group participates by arguing and attempting to block each
step of the process of this presentation. The student's behavior is causing frustration for
the others and slowing their progress. Which of the following best describes the role this
individual student is playing in relationship to the group dynamics?
A) Self-serving
B) Task-oriented
C) Maintenance
D) Group-building
Ans: A
Feedback:
The student's behavior is best described as self-serving. Self-serving roles advance the
needs of individual members at the group's expense. Task-oriented roles focus on the
work to be completed. Group-building or maintenance roles focus on the well-being of
the people doing the work.
2. The nurse is caring for a client who speaks Chinese, and the nurse does not speak
Chinese. An appropriate approach for communication with this client includes
what?
A) Using a caring voice and repeating messages frequently
B) Speaking directly and loudly to the client
C) Avoiding the use of gesture or play-acting
D) Writing messages for the client and offering him a dictionary for
translation. Ans: A
Feedback:
Approaches to use when a client speaks a different language include speaking slowly and
distinctly, and avoiding loud voices. Use a caring voice, keeping messages simple, and
repeat messages frequently. The use of a language dictionary by the nurse is appropriate,
but writing messages and asking the client to translate is not an appropriate approach.
Gestures, pictures, and play-acting help the client understand.
3. The daughter of an older adult female client has asked the nurse why a urine specimen
was collected from her mother earlier that morning. How can the nurse best respond to
the daughter's query?
A) "We want to test your mother's urine to make sure she doesn't have a urinary tract
infection."
B) "Your mother's doctor ordered a urine C&S to rule out a UTI."
C) "We want to do everything we can to get your mother healthy again."
D) "Sometimes sick urine can make the whole person sick, and this might be
causing her fever."
Ans: A
Feedback:
In order to communicate effectively, the nurse needs to avoid the use of jargon or
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, NURS 3682 CHAPTER 20 COMMUNICATOR
EXAM WITH ANSWERS.
abbreviations ("C&S") that are unfamiliar to those outside the health care system. At the
Page 2
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