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NAHQ Test Questions with all Correct Answers A physician complains to a healthcare quality professional that the nursing staff did not strictly follow orders for a patient. The physician requests that the quality professional speak with the nurse manager. To facilitate improved communication, the quality professional should {{Correct Ans - arrange a meeting with the physician and nurse manager Which of the following is used to summarize a characteristic in a population? {{Correct Ans - frequency distribution A performance improvement (PI) training pro gram for supervisors should include {{Correct Ans - rapid -cycle process. Timeliness and compliance of documentation were discussed at a multidisciplinary team meeting. To evaluate the effectiveness of the team's action plan, which of the following will pro vide the most useful information? {{Correct Ans - medical record review Which of the following sampling techniques selects participants based on their availability in a certain place during a specific time frame? {{Correct Ans - Convenience For health info rmation technology to be most effective in reducing harm, the technology needs to be {{Correct Ans - integrated with clinical workflow. Which of the following is the best tool to begin an investigation into the causes of laboratory labeling errors? {{Corre ct Ans - Flow chart A Quality Council has examined data on patient falls and determined that a comprehensive falls prevention program is needed. The first step in increasing staff awareness of this initiative is to {{Correct Ans - share unit -specific data o n falls . Which of the following is the primary benefit of using external quality consultants? {{Correct Ans - bridging knowledge gaps Performance improvement teams should always be required to {{Correct Ans - Evaluate data Which of the following principles applies to continuous quality improvement in an organization? {{Correct Ans - Systems, not poor job performance, are responsible for most problems. The phrase "reaching consensus" is often used in performance improvement. The term consensus refers to {{Correct Ans - support by all members. A summary of antibiotic usage for the fourth quarter showed that an internal medicine department did not meet pre -established criteria in 82% of the patients reviewed. Following review, t he Pharmacy and Therapeutics Committee should recommend that the results be shared first with the {{Correct Ans - chief of the department. When using cost -benefit analysis in decision -making, it is important to remember that {{Correct Ans - qualitative and quantitative data should be used.
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