Exam (elaborations)
State Farm Auto Exam Question & Answers
- Course
- Institution
State Farm Auto Exam Question & Answers
[Show more]
Content preview
State Farm Auto Exam Question &Answers 2022 – 2023
Competitive Bids - The competitive bid process requires that two or more repairers submit
competitive estimates or
"bids" for a specific repair job. The amount of the low, complete bid is generally considered to
be the "competitive" price and is used as the basis for settlement. In all cases, the vehicle owner
selects the facility that will perform repairs.
PCPs - State Farm uses a continuous
survey that gives repairers the opportunity to provide information
online. The repairer information is used to determine labor rates and material pricing levels that
reflect prevailing prices in that area. PCPs are determined by analyzing information provided by
repairers that meet the Equipment/Capabilities Criteria listed on the Repair Facility Survey form
Select Service Program - In some market areas, repairers have been selected to participate in State
Farm's Select Service
Program. The program is designed to enhance claim service,
increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and estimate vehicle damage
Paintless Dent repair - Paintless Dent Repair (PDR) is an industry recognized repair process that
involves the removal
of
hail dents or other types of damage from metal exterior surface panels without disturbing the
vehicle's finish. In most cases, this procedure involves the use of specialized tools to apply
, pressure to the backside of the panel to remove surface imperfections. Other techniques may be
used to repair damage from the topside of the panel, depending on the size and location of the
damage. By using either of these techniques, the technician is able to restore panel appearance
which eliminates the need for refinishing the panel's surface area.
The PDR process is often used to repair hail damage or other similar dents that occur when an
outer panel strikes (or is struck by) an object that has not compromised the finish of the panel.
Since the outer finish of the panel has not been disturbed, it eliminates the refinishing process
and may allow for repairs to be completed in a more timely and cost effective manner.
ICAR - Inter Industry Conference on Auto Collision Repair.
Determining Repair Costs - The prices we pay for most repair operations will be determined from
printed or electronic
collision estimating guides and repair facility survey results. However, it is not possible to
determine the cost of every repair operation from these sources. For example, when estimating a
sheet metal
or other repair operation, the labor estimate is based on judgment time. When
estimating judgment time, it should follow what is competitive in the local market to repair the
vehicle in a quality manner.
Estimats are based on - Estimates written or approved by
State Farm are based on labor rates and repair costs not to exceed what is charged by a majority of
the repair market in a given area.
Contracts with repairers - We do not enter into contracts with repairers on individual repair jobs
on a fixed or "contract"
repair job basis. We pay for the estimated cost of repair based on physical damage caused as a
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Boffin. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $11.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75632 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now