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NR 222 Exam 2
STUDY : Fundamentals chapter 6, 7, 16, 17, & 32 – study every end of the
chapters & Evolve questions
Therapeutic communication – on how you respond to the patient either through verbal or
Nonverbal communication.
If a patients tell you they are very anxious, they can’t concentrate, they are very
restless. (when anxiety, restless, and nervous are used)
Respond- come back at them. you can paraphrase using those words into a question. Let
them elaborate those words. No WHY questions
It sounds like your having a difficult time.
I’m really concerned about my wife.
You’re really concerned about your wife.
Tell me what’s concerning you.
An adolescent has a sexually transmitted disease and says to you, my parents think I’m a
virgin. I don’t think I can tell them I have this kind of infection.
You seem scared to talk to your parents.
( Nursing process) Orientation phase – interview, data collection
- Obtaining information from the client
Active listening skills – ways to listen to patients
Sit squarely facing clients
Open posture
Leaning forward towards client
Establish intermitent eye contact
Relaxing
“I feel I little bit nervous today”
What do you mean by nervous?
You feel nervous today?
Patient-centered communication
“ I think my husband is cheating on me”.
You think your husband is cheating on you?
Non-verbal communication- is culturally and situitionally bound
Examples: roll eyes, stand up, shrug, not sitting up straight
Health Literacy – is making sure that the information you give is clear and
understandable – USA 11%
To promote health literacy
o Speak clearly
o Face client when speaking to them
o Summarize key points
Health Education- to help people achieve a goal
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