Running head: A CULTURE OF EXCELLENCE 1 This study source was downloaded by 100000849840424 from CourseHero.com on 11 -15-2022 10:26:54 GMT -06:00 https://www.coursehero.com/collection/53242364/CorseHero -NR504 -Week5 -Culture -of-Excellencedocx/ A Culture of Excellence at Boston Medical Center Chamberlain College of Nursing NUR 504: Leadership and Nursing Practice February 2019 A CULTURE OF EXCELLENCE 2 This study source was downloaded by 100000849840424 from CourseHero.com on 11 -15-2022 10:26:54 GMT -06:00 https://www.coursehero.com/collection/53242364/CorseHero -NR504 -Week5 -Culture -of-Excellencedocx/ A Culture of Excellence Patients and families expect the highest standard of care possible no matter which health care system they choose. It is imperative that an organization creates a standard of excellence to increase a patient’s overall satisfaction and to ensure the best possible patient outcomes. Throughout this paper this writer will be discussing a hospital in Massachusetts: Boston Medical Centers (BMC) and how the mission, vision and values, support the creation of a culture of excellence within its organization. The paper will be broken down into four sections: a culture of excellence overview, BMC’s concept map, leading a culture of excellence and a conclusion where there will be a self-reflection of the insights obtained by completing this assignment. Culture of Excellence The mission statement for BMC is “Exceptional care. Without exception”. This is their mission stateme nt because services in this hospital are provided regardless of a person’s status or ability to pay. No patient is ever turned away. This is just one example of how BMC creates a culture of excellence within their organization and with their staff. BMC’s vision: “Make Boston the healthiest urban population in the world by 2030” (Boston Medical Center, n.d.). The higher standard of care that BMC instills in all its staff and members of the community takes into consideration the population served, which is greater than 70% of non-Caucasian decent. BMC’s core values are able to guide the goals, the beliefs, decision -making and behaviors, all of which reinforce the culture of excellence. The values are built on respect and involve many faces of greatness. The t erm culture of excellence combines the concept of organizational culture with the notion of excellence of mortal category, a pattern of assumptions, invented, discovered or developed (Mintrom, 2014). All of these are specific characteristics and practices reflect the culture of excellence at Boston Medical Center. Nursing is a very profound profession. Nursing is not something that one goes into lightly, it isn’t a job that one just decides to do one day on a whim. It is something that individuals have inside of them. Having the privilege of caring for an
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