SHRM-CP Exam| 326 QUESTIONS WITH COMPLETE SOLUTIONS
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Course
SHRM CP
Institution
Liberty University
Value Chain Correct Answer: the series of internal departments that carry out value-creating activities to design, produce, market, deliver, and support a firm's products
global mindset Correct Answer: Ability to take an international, multidimensional perspective that is inclusive of other cu...
shrm cp exam| 326 questions with complete solutions
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SHRM CP
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SHRM-CP Exam| 326 QUESTIONS WITH
COMPLETE SOLUTIONS
Value Chain Correct Answer: the series of internal departments that carry out value-creating
activities to design, produce, market, deliver, and support a firm's products
global mindset Correct Answer: Ability to take an international, multidimensional perspective
that is inclusive of other cultures, perspectives, and views.
Development Phase Correct Answer:
Constructive discipline Correct Answer:
Cost Leadership Correct Answer: the positioning strategy of producing a product or service of
acceptable quality at consistently lower production costs than competitors can, so that the firm
can offer the product or service at the lowest price in the industry
Purpose of Works Council Correct Answer:
OED Assessment Correct Answer:
Outcome of Arbitration Correct Answer: Binding Decision
2 Functions who report to CFO Correct Answer:
perquisite Correct Answer: a privilege that goes along with a job; a "perk"
Lewin's change management model Correct Answer: unfreeze, change, refreeze
Primary function of an HR audit Correct Answer:
What pay system ties pay to the volume of the work performed by the individual? Correct
Answer:
T/F Employment at will is uncommon in most of the world Correct Answer: True
ADR does not preclude litigation Correct Answer: True
multi-domestic strategy Correct Answer: customizing products and marketing strategies to
specific national conditions/focus on local market
Which is a good practice for implementing a code of conduct? Correct Answer: Talk with
members of the organization to better understand ethical challenges and compliance
requirements.
,An international organization is seeking to implement a wellness program to improve the health
and well-being of its employees. Which is the best way to encourage employee participation?
Correct Answer: Provide discounts on gym memberships at gyms located near applicable
organizational locations.
The diaspora Correct Answer: type of globalization is characterized by large numbers of
emerging country populations moving abroad for better employment opportunities?
Which HR metric provides an indication of the efficiency of the recruiting process? Correct
Answer: Days to fill
An HR director has been assigned to develop a program to support the opening of new retail
stores. Which step in the ADDIE process identifies the behavioral results of the program?
Correct Answer: Design
Low-context Correct Answer: describes a culture that prefers training activities that spell out
details and use direct and logical communication?
high context communication Correct Answer: A style of communication in which much of the
information is contained in the contexts and nonverbal cues rather than expressed explicitly in
words.
In terms of risk management, what is a risk control? Correct Answer: Measure taken to reduce
the probability or severity of a threat
Which is a reason why an organization might be pushed into global expansion? Correct Answer:
Need for new customers
sustainability sweet spot Correct Answer: The overlapping area of the triple bottom line
perspectives
Kinesthetic learners Correct Answer: type of learners acquire knowledge most effectively
through a hands-on approach
Synthesis learners Correct Answer:
How does an organization's adoption of the Global Reporting Initiative Standards for reporting
corporate social responsibility (CSR) performance benefit HR? Correct Answer: The standards
enable comparison of different organizations' CSR performance.
Formula-based budgeting Correct Answer:
Incremental budgeting Correct Answer:
,Zero-based budgeting Correct Answer: budgeting method is being used by a manager who
begins with no allocated budget and must justify allocations based on how the function will
contribute to the organization's strategic goals?
What skill could most improve an HR function's ability to manage change? Correct Answer:
Mastery of complex communication means
If an organization's competitive advantage is cost leadership, which practice is most likely
Correct Answer: Mass-producing product to meet general market needs
In a conversation outside of work, an accounts payable supervisor shares with an HR
professional secondhand reports about another employee's marital problems. Which approach
should the HR professional take? Correct Answer: Advise the supervisor not to engage in
gossip.
When would a return on investment (ROI) analysis be an effective metric? Correct Answer:
When a function is seeking budget to hire new staff
An organization has experienced significant turnover among its creative writers. During exit
interviews, the writers have expressed dissatisfaction with rigid starting times, a lack of
recognition for their work, and poor communication between managers and employees. How
should the organization incorporate the social well-being aspect in its action plan to address the
issue? Correct Answer: Establish a work/life program that allows flexibility
Performance improvement involves accurately identifying sources of unacceptable outcomes and
intervening to create effective practices. Impractical or outdated procedures are an example of
which type of performance problem? Correct Answer: Process-related
How does replacement planning differ from succession planning? Correct Answer: Replacement
planning ensures the continuity of business operations; succession planning provides deep bench
strength throughout the organization.
How are perquisites (perks) generally characterized? Correct Answer: Goods or services
provided on an individualized basis
The CFO has requested that the consultant administer an employee survey. Which action should
the consultant take to determine if a survey would, in fact, be the best step to take at this point?
Correct Answer: Request assurance from the entire executive team that action will be taken
based on the results of the survey.
After responding to the complaints, how should HR continue to support the transition to the new
approach? Correct Answer: Use a data dashboard to show the progress of the change to
leadership and communicate regular updates to leadership and employees.
HR still believes that the cause of decreased production is the absence of incentive pay. Which
recommendation should the HR manager include in a business case for an incentive pay program
, that would convince leaders while rebuilding HR's credibility? Correct Answer: Analyze data
related to the organization's mission, strategy, goals, size, industry, and location and on talent
availability.
Employees who are critical to an organization's success are the primary focus of which aspect of
a talent management strategy? Correct Answer: Succession planning
What is the primary function of an HR audit? Correct Answer: To enhance or eliminate HR
programs
Which method is initially used to resolve disputes regarding interpretation of a clause in a
current union contract? Correct Answer: Grievance procedures
Which features characterize the global integration strategy? Correct Answer: Consistency of
approach and standardization of processes
HR has been approached by a manager in a host country stating that activities being conducted
by an employee are different than those in the home country and must be unethical. What should
HR advise as the first step for this manager? Correct Answer: Remind the manager that just
because the activities are being conducted differently does not mean that they are
unethical.Conducting an investigation would be the next step. Depending on the outcome of the
investigation, the employee may be told to stop the activity and or be fired.
A successful beverage production company controls key activities in its value chain so that they
can maintain uninterrupted production; this is the key to their profitability. Which actions should
HR recommend managers focus on to assist in the organization creating value? Correct Answer:
Implementing cross-training and job rotation strategies
What is the first step in preparing for an HR audit? Correct Answer: Determine the scope and
type of audit.
Which item would be considered an input in the input-process-output (IPO) model? Correct
Answer: Turnover data showing a steady increase in voluntary resignations in the last
year.Inputs in the IPO model include data about conditions (past, current, and projected)
To encourage a move away from identity groups to a more conceptual perspective of diversity,
Gardenswartz and Rowe discuss which four dimensions of diversity? Correct Answer:
Organizational, external, internal, and personality
Which activity is part of the assessment and selection step of the global assignment process?
Correct Answer: Development of data-gathering instruments
Which is a primary reason that causes organizations to not excel at performance management?
Correct Answer: Alignment of systems, strategies, and philosophies has not happened.
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