Which is one of the anticipated outcomes of paying premium wages? - greater return on training dollar Which incentive supports an HR policy intended to promote teamwork and group success? - bonus for increasing overall member satisfaction Which personal disposition would be the biggest obstacle to ...
PGA HR Test | Questions with 100% Correct
Answers
Which is one of the anticipated outcomes of paying premium wages? Correct Answer: greater
return on training dollar
Which incentive supports an HR policy intended to promote teamwork and group success?
Correct Answer: bonus for increasing overall member satisfaction
Which personal disposition would be the biggest obstacle to a leader to achieving a facility's
vision? Correct Answer: short-term perspective
South Fork Golf and Country Club has just hired Jill as an Assistant Golf Pro. Jill discovers that
her starting salary is less than Assistant Golf Professional Brendan's current salary. Brendan has
been working at the club for a year and a half. Jill is claiming discrimination because she feels
that she and Brendan are equal skill and experience. The club represents that Brendan's pay is
based on a seniority system.
The clubs action is a violation of the Equal Pay Act (EPA) Correct Answer: false
Head Golf Professional Michelle Sigourney plays a round of golf with club members at least
once every workday as expected by her facility. She clocks this time as normal working hours
and is fully compensated. This practice complies with wage and hour laws. Correct Answer: true
Why must the skill education mix of the facility workforce be considered when developing HR
policies? Correct Answer: design effective training programs
What is the biggest challenge facing the organization leader who wants to unite the team around
the facility's vision, mission, and goals? Correct Answer: having employees represent these
concepts in their everyday actions
Which of the following is the most appropriate source for providing PGA professionals
assistance in job networking, career counseling, and resume writing? Correct Answer: PGA
career consultant
Why would a facility conduct a market analysis of similar jobs? Correct Answer: compensate
employees competitively
What does an effective operations manual provide in addition to performance expectations and
operational procedures? Correct Answer: training tools
Performance evaluations are most effective when the focus is on the performer rather than the
behavior Correct Answer: false
, Which contract type is best suited for employees that facilities want to move up the employment
ranks? Correct Answer: full-time wage
What should managers do in the formal evaluation process to motivate employees to meet the
next level of performance expectations? Correct Answer: Incorporate the performer's expressed
career development goals into the discussions
What candidate characteristics should employers focus on when hiring a head golf professional?
Correct Answer: Fulfilling facility needs
What is the purpose of resume evaluation form? Correct Answer: Helps to objectively rank
every resume in the screening process
What should be examined before a valid needs assessment for staffing can be conducted? Correct
Answer: core business areas
Who provides the most valuable input to the required skills, knowledge, and abilities of a
specific job position? Correct Answer: observant managers
The IRS is likely to deem a teaching professional an independent contractor if the facility has the
teaching professional sign a written agreement attesting to the fact he/she is an independent
contractor Correct Answer: True
On-site training is advantageous to a facility because it is less disruptive to the normal workflow
than other forms of training Correct Answer: true
Which element of the performance system is being utilized when managers communicate where
to find the information needed to performer to complete a task? Correct Answer: expectations
What interpersonal skill should a manager use when discussing agreed-upon expectations?
Correct Answer: providing a compelling rationale
What two terms must a manager keep in mind regarding his performer when choosing a
delegation strategy? Correct Answer: willingness and capabilities
What strategy is being used when a head golf professional only offers solutions when requested
by his assistant? Correct Answer: supporting
Which stage of the Four-Stage Problem Solving Sequence gives the performer the opportunity to
take ownership of solution to the problem? Correct Answer: joint problem solving
A motivated performer will succeed in any working environment Correct Answer: false
How can a manager communicate that they want to work with the performer to ensure success in
accomplishing the task? Correct Answer: set up regular feedback sessions
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