What qualities should an MA posess? Correct Answer: Dependability
Courtesy
Initiative
Interpersonal Skills
An implied contract in which the physician is expected to assess and treat the patient with the same amount of knowledge, skill, and judgement as another physician under the same circum...
What qualities should an MA posess? Correct Answer: Dependability
Courtesy
Initiative
Interpersonal Skills
An implied contract in which the physician is expected to assess and treat the patient with the
same amount of knowledge, skill, and judgement as another physician under the same
circumstances. Correct Answer: Physician-Patient Relationship
What are the rules that must be followed under the Physician-Patient Relationship? Correct
Answer: The patient is expected to compensate the physician for all services provided.
The patient is expected to adhere to any directions or guidance provided by the physician.
If the physician terminates the contract, the patient must be provided with advance notice of
these intentions as well as given enough time to seek the services of another physician.
This is apparent through the action of seeking the services of a physician. Correct Answer:
Implied Consent
A form that states the patient's understanding of the prescribed treatment as well as its
accompanying risks; usually signed prior to operations or procedures to be conducted. Correct
Answer: Informed Consent
This states that a volunteer is not held liable for any civil damages that may occur as a result of
their efforts to provide emergency care. Correct Answer: Good Samaritan Act
This document was developed to ensure the fairness and effectiveness of the healthcare system,
as well as encourage people to take an interest in the improvement of their health. Correct
Answer: Patient's Bill of Rights
The discontinuation of medical care without proper notification. Correct Answer: Abandonment
The usage of an impartial third party for the hearing and determination of a dispute. Correct
Answer: Arbitration
The unlawful use of force or violence; physical contact of a person without his permission.
Correct Answer: Battery
The failure to provide the necessary care that is required for a person's situation. Correct Answer:
Negligence
Laws enacted by the legislative branch of a government. Correct Answer: Statutes
What are the guidelines for proper phone etiquette? Correct Answer: Answer the telephone
promptly and kindly.
,Be sure to properly speak into the phone.
Be sure to give the caller your undivided attention.
Speak clearly and distinctly.
Always be courteous.
Be sure to ask the caller's permission before placing them on hold.
Never allow an angry or aggressive caller to upset you; remain calm and composed.
What is verbal communication? Correct Answer: The use of the language or the actual words
spoken.
What are some of the key components of verbal communication? Correct Answer: Sound
Words
Speaking
Language
This is the use of eye contact, body language, facial expression, or symbolic expressions to
communicate a message. Correct Answer: Nonverbal Communication
This rule establishes regulations for the use and disclosure of protected health information and
mandates that all patients be provided a copy of privacy policies when treated in a doctor's office
or when admitted to any health care facility. Correct Answer: HIPAA Patient Privacy Rule
How do you create a comfortable environment? Correct Answer: Refrain from making jokes or
negative remarks that demean the abilities, skills, or aspects of co-workers.
Be patient and respectful when speaking with a caller that does not speak English clearly.
What are the characteristics when selecting an appointment book? Correct Answer: Its size in
consideration of the amount of desk space available.
Its ability to accomodate the number of appointments made.
Comfort for writing.
Adequate space for all details necessary.
What is a matrix? Correct Answer: The advance preparation to enable the MA to schedule
patients both accurately and efficiently.
What information should be marked before scheduling patients? Correct Answer: Times the
physician is not available to see patients.
Hospital rounds, meetings.
Physician's days off, holidays, lunch/dinner breaks etc.
A certain number of patients are scheduled to arrive at the same time and the patients are seen in
the order in which they arrive. Correct Answer: Wave Scheduling
Small groups of patients are scheduled at intervals throughout the hour. Correct Answer:
Modified Wave Scheduling
, Scheduling two patients to see the physician at the same time. Correct Answer: Double Booking
What should be done when scheduling a new patient? Correct Answer: Obtain and verify
general information.
Gather appropriate information regarding a patient referral.
Determine the patient's chief complaint.
Make the patient aware of the various dates and times they are available to come in.
Enter the appropriate time for the appointment.
Determine the proper financial arrangments for the patient's appointment.
Provide directions as needed.
Verify information.
What should be done when scheduling established patients? Correct Answer: Gather the
appropriate information in order to properly identify the patient.
Ask the reason for the patient's request for an appointment.
Determine which member of the practice they would like to see, if necessary.
Provide the patient with two options for the date and time they will be able to come in.
Enter the appropriate time for the appointment.
Verify information.
Provide patient with appointment card if necessary.
Immediate or urgent care for patients who need immediate assistance for recently-developed
diagnoses. Correct Answer: Acute Care
A health professional who can diagnose and treat under the supervision of a physician. Correct
Answer: Physician's Assistance (PA)
The physician who has overall responsibility for a hospitalized patient. Correct Answer:
Attending Physician
A physician who provides direct care to patients admitted to a hospital. Correct Answer:
Hospitalist
Care for patients who have diagnoses that health care workers can quickly resolve. Correct
Answer: Short-Term Care
Contain medical instructions in case the patient cannot make or communicate decisions; also
called a living will. Correct Answer: Advance Directives
Behavior and communication that inspires trust and confidence. Correct Answer: Professional
Conduct
Transmission of information. Correct Answer: Communication
A patient who is a danger to other patients or staff, or seriously disrupts delivery of patient care.
Correct Answer: Difficult Patient
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