cmaa practice exam| 110 QUESTIONS| WITH ALL ANSWERS CORRECT
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Course
CMAA
Institution
Capella University
a new patient arrives at the reception desk while the medical administration assistant is assisting another patient on the phone with a scheduling question. which of the following actions should the assistant take when greeting the patient?
place the scheduling patient on hold while checking in ...
cmaa practice exam| 110 questions| with all answers correct
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CMAA
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cmaa practice exam| 110 QUESTIONS| WITH ALL ANSWERS CORRECT
a new patient arrives at the reception desk while the medical administration assistant is assisting
another patient on the phone with a scheduling question. which of the following actions should
the assistant take when greeting the patient?
place the scheduling patient on hold while checking in the new patient.
make eye contact and nod his head to acknowledge the patients arrival
indicate nonverbally to the patient to take a seat in the waiting area
give the new patient a registration form and point to the sections that need completing Correct
Answer: make eye contact and nod his head acknowledge the patients arrival
A patient is allergic to eggs and therefore cannot receive influenza immunizations. The assistant
should recognize this as what?
which of the following actions is a medical administration assistant priority when pulling daily
charts?
place the charts in the appropriate examination rooms
review the appointment schedule
review the charts for accuracy
arrange the charts sequentially Correct Answer: review the appointment schedule
a patient should sign which of the following forms in order to authorize payment directly to the
provider from a third party payer?
assignment of benefits
notice of privacy practices (NPP)
accept assignment
advance beneficiary notices Correct Answer: assignment of benefits
which of the following is an eligibility requirement for Medicaid?
over 65 years of age
low income
self-employed
veteran Correct Answer: low income
a patient calls to request that her immunization record be emailed to her. which of the following
actions should the medical administrative assistant take first?
,document the information transfer in the patients record
fax, rather than email the record
bill for processing fee
check the patients file for written authorization Correct Answer: check the patients file for
written authorization
Using the Bcc option when sending an email message does which of the following?
requires the recipient to send a confirmation of receipt
records a copy of the message on the senders hard drive
indicates the message has a high priority
protects the privacy of each recipients email address Correct Answer: protects the privacy of
each recipients email address
a patient submits $15 each time he receives treatment. the medical administrative assistant
should recognize this amount is applied to which of the following parts of the patients insurance
payments?
a medical administrative assistant receives a call from a father requesting to speak to a clinical
staff about the correct dosage of medication for his infant. which of the following information is
necessary for the assistant to obtain when taking a phone message from this caller?
date of birth of the caller
name of the callers primary care provider
insurance id number
time of the call Correct Answer: time of the call
an established patient requests a routine physical examination during the providers already
scheduled week of vacation. which of the following statements made by the medical
administrative assistant is appropriate?
i will check with the provider to see if she can make adjustments to her schedule and let you
know
im sorry but your provider is going to be out of the country that week on vacation
your provider is unavailable during that time but i have a couple of times the following week that
might work
your provider isnt available during that time so i will go ahead and schedule you with another
provider in our office Correct Answer: your provider isnt available during that time but i have a
couple of times the following week that might work
, a medical administrative assistant observes another office worker altering notes in a patients
record to justify medical necessity so that payment is made. what is this type of action
considered?
which of the following information should the medical administrative assistant include on a
claim form?
OPIM -other potental infectious materials
OIG - office of inspector general
NPI - national provider identification
COD - collect on delivery Correct Answer: NPI - national provider identification
insurance policies contain which of the following provisions to avoid overlapping payments?
assignment of benefits
remittance advice
explanation of benefits
coordination of benefits Correct Answer: coordination of benefits
which of the following of insurance plans was developed to provide affordable, comprehensive,
prepaid health care to policyholders?
health savings account
point of service plan
preferred provider organization
health maintenance organization - HMO Correct Answer: health maintenance organization -
HMO
a patient reports a breach of confidentiality to a medical administrative assistant. the assistant
should direct the patient to which of the following resources first?
office of inspector general
provider
office manager
office for civil rights Correct Answer: office manager
when a hazard is present in a facility that is not specifically addressed by OSHA which of the
following applies?
the employer must use the guidelines from the most applicable existing standard
the employer should purchase personal protective equipment
the employees are covered by the general duty clause
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