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Summary Supply chain quality management (Quality 1)
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Summary of the article ‘Defining the concept of supply chain quality management and its relevance to academic and industrial practice’
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SCQMSamenvatting ‘Defining the concept of supply chain quality
management and its relevance to academic and industrial practice’
Quality practices must advance from traditional firm centric and product-based mindsets to
an inter-organizational supply chain orientation involving customers, suppliers, and other
partners.
Organizations that strive to compete on the quality playing field may pursue quality
initiatives that fail to show real results and sustain competitiveness in the global market,
simply because they fail to communicate precisely what they mean by the term ‘‘quality.’
SCQM is the formal coordination and integration of business processes involving all partner
organizations in the supply channel to measure, analyze and continually improve products,
services, and processes in order to create value and achieve satisfaction of intermediate and
final customers in the marketplace.
There are a few important aspects to ensure SCQM:
Communications and partnership activities
Research reinforces the concept that strong, structured and mutual supply chain
partner relations result in breaking down the sometimes intangible (= ongrijpbaar)
characterizations of quality, and create definitions that support final customer
quality
Process-approach
Quality initiatives can no longer be static and localized, but must interact and
synchronize across the entire network of firms in the supply chain
Management and leadership
Top management must now guide and direct not only individual company efforts,
but also encourage participation and cultivate quality measurement and
performance among all channel members. Management and leadership in this
category imply that management influences relationships and operations with
supply chain partners; knowledge-creating leadership is essential for globally
positioned companies. Organizations must face the reality that they no longer exist
in isolation, but are a piece of a sometimes very intricate supply chain
Strategy
Strategies that specify the means and activities to realize supply chain opportunities
and achieve competitive advantage are also a premise examined in supply chain
quality literature.
Best practices
The use of activities that promote quality in the supply chain framework (called best
practices).
Scor model
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