ServiceNow CSA Exam QUESTIONS AND ANSWERS(VERIFIED)
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Course
CSA
Institution
CSA
ServiceNow CSA Exam QUESTIONS AND ANSWERS(VERIFIED)
What are the different interfaces for accessing a ServiceNow Instance? Correct Answer: -Now Platform User Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
What are the tree components of the Now Platform User Interf...
what are the different interfaces for accessing a servicenow instance
what are the tree components of the now platform user inte
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ServiceNow CSA Exam QUESTIONS
AND ANSWERS(VERIFIED)
What are the different interfaces for accessing a ServiceNow Instance? Correct
Answer: -Now Platform User Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
What are the tree components of the Now Platform User Interface? Correct
Answer: -Banner Frame
-Application Navigator
-Content Frame
What is a collection of users who share a common purpose? Correct Answer:
Group
Where can you locate product documentation? Correct Answer:
docs.servicenow.com
What is a collection of permissions used to grant access to different parts of the
platform? Correct Answer: Role
What is a common way of testing functionality for different roles? Correct
Answer: Impersonate User
A row represents what in the ServiceNow database Correct Answer: Record
What are the three different types of context menus in a list view? Correct Answer:
-List
-Column
-Record
What are the three components of a filter condition? Correct Answer: -Field
-Operator
-Value
, What defines which fields appear in a list and the order of said fields? Correct
Answer: View
Which field type displays as a check box on the form? Correct Answer: True/False
Which field type displays information from another table? Correct Answer:
Reference
Which tool can be used to change the layout of the form view for all users? Correct
Answer: Form Designer
What are the three main components of the Form Designer? Correct Answer: -
Page Header
-Field Navigator
-Form Layout
What allows fields to be populated automatically when applied? Correct Answer:
Template
Which UI action saves information for a new record and leaves the form? Correct
Answer: Submit
Which module displays a list of tasks assigned to a user's group, but not yet
assigned to an individual? Correct Answer: My Groups Work
What is the difference between Work notes and Additional Comments Correct
Answer: Work notes are visible to only those who can view the task. Additional
comments are visible to the customer (requestor)
Which tab contains the activity stream for a task? Correct Answer: Notes
Which tool enables users to collaborate on a task real-time and links conversations
to records? Correct Answer: Connect Chat
What can trigger a notification? Correct Answer: Record inserted or updated
Event is fired
A script
What is used to get information from tables through referenced fields? Correct
Answer: Dot-walking
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