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ServiceNow CSA Exam QUESTIONS AND ANSWERS| GRADED A

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ServiceNow CSA Exam QUESTIONS AND ANSWERS| GRADED A (T/F) ACL evaluates condition/script and roles Correct Answer: True If prefix of incident needs to be changed, where should you refer? Correct Answer: Number Maintenance Table Which of the following is possible via an inbound action? ...

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  • September 17, 2022
  • 28
  • 2022/2023
  • Exam (elaborations)
  • Questions & answers
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ServiceNow CSA Exam QUESTIONS AND
ANSWERS| GRADED A
(T/F) ACL evaluates condition/script and roles Correct Answer: True

If prefix of incident needs to be changed, where should you refer? Correct Answer:
Number Maintenance Table

Which of the following is possible via an inbound action?

A) Schedule a job
B) Sends an email notificaiton
C) Modifying existing records
D) All of the above Correct Answer: B) Sends an email notificaiton

_________ Is an Elevated Privileges. Correct Answer: Session

As an end user, which modules of service catalog do you see?

A) My requests
B) Requested Items
C) My approvals
D) None Correct Answer: A & B) My Requests & Requested Items

Which setting allows the user to view knowledge articles without logging in?

A) ESS Role
B) Public Setting
C) View All Setting
D) View all Role Correct Answer: A) ESS Role

ACL is part of which security?

A) Physical Security
B) Compliance Security
C) Contextual Security

,D) None of the above Correct Answer: Contextual Security

Jelly scripting is used in which of the following?

A) UI Macros
B) Content Management System
C) UI Policies Correct Answer: A & B) UI Macros & Content Management
System

What are the variables that you can add when you create a catalog item?

A) Slush bucket, Multiple choice
B) Additional category, Single line text
C) Multi-line text, Choice list, Checkbox
D) Multiple choice, Multi-line text, Choice list, Checkbox Correct Answer: D)
Multiple choice, Multi-line text, Choice list, Checkbox

What are the workflow stages?

A) Waiting for approval
B) Fulfillment
C) Delivery
D) Completed Correct Answer: A, B, C, & D) Waiting for approval, Fulfillment,
Delivery, & Completed

Tables and Fields can be viewed and manipulated where?

A) Record List
B) Form
C) Tables and Columns
D) All of the above Correct Answer: D) All of the above

If a request is rejected what happens?

A) Notification is sent and sets the status to cancelled
B) Notification is sent and sets the status to Not Approved Correct Answer: A)
Notification is sent and sets the status to cancelled

Contextual Security-Question on hierarchy

, A) Generic to all
B) Generic to specific Correct Answer: B) Generic to specific

How do you change the color of the instance?

A) Using Navigation Menu under Content Management
B) Using Navigation Menu under Application
C) Under Content Management, Instance color marking
D) None of the above Correct Answer: A) Using Navigation Menu under Content
Management

Where can we use 'variable_pool'?

A) Workflow Activities
B) UI Policies
C) UI Scripts Correct Answer: A) Workflow Activities

(T/F) Coalescing on a field (or set of fields) means the field will be used as a
regular/general key Correct Answer: False

Filters are defined with the following attributes in ServiceNow

A) Field name, Operator, and Values
B) Field name, Variables, and Values
C) Variables, Operator, and Values
D) Operands, Operator, and Values Correct Answer: A) Field name, operator, and
values

Kb articles are referred in which modules?

A) Service Catalog
B) News
C) Incident
D) Request Correct Answer: B) News

Schedule Jobs can be captured in Update Sets

A) True
B) False
C) We can migrate that only through export and import xml

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