ERP includes supplier and distribution information - Difference between ERP and MRP
II
in depth understanding of org processes - prereq for successful benchmarking
quality is number one, mutual confidence, self-control, training, and certification - five
criteria for effective self-inspection
remains unchanged by efficiency and utilization - theoretical capacity
a purchase order or shop order that has been released - scheduled receipt
best measures falling costs - standard cost
Quality planning, quality control, and quality improvement - juran trilogy
BUFFERS - TOC uses
idle resources - TOC should review
distressed goods - products that are damaged or close to their expiration date
five forces model - considers the impact of buyers on competition
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