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SOPHIA Conflict Resolution Unit 3 Milestone 3
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SOPHIA Conflict Resolution Unit 3 Milestone 3
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Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fSOPHIA Conflict Resolution Unit 3 Milestone 3
Score
You passed this Milestone
18 questions were answered correctly.
UNIT 3 — MILESTONE 3
3 questions were answered incorrectly.
1
Over dinner, Bethany told her friend, Jessica, "I'm just not sure whether my husband and I should buy a house
now, or keep renting for a bit and wait to see if prices go down. But what if we wait, and homes just become
more expensive? I want us to make the best financial decision for ourselves; I'm just not sure what that is."
Jessica replied, "So you're saying that you guys want to buy a house, but you're not sure what the best time
for that would be money-wise?"
Which of the following active listening skills did Jessica use in her response?
Summarizing
Paraphrasing
Reflecting
Contemplating
CONCEPT
Summarizing, Paraphrasing, and Reflecting
2
Which of the following approaches focuses on finding a solution that most closely aligns with each
party's interests?
1 of 11 7/29/2020, 10:44
,Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_f
Positional bargaining
Distributive bargaining
Win-win thinking
Zero-sum thinking
CONCEPT
Zero-sum vs. Win-Win Thinking
3
"How do you see yourself fixing this problem?" is an example of which type of question?
Yes/no question
Leading question
Short answer question
Open-ended question
CONCEPT
Asking Clarifying Questions
4
Which of the following describes a balanced agreement?
An agreement that meets the most important need of each party
2 of 11 7/29/2020, 10:44
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