People spend a considerable part of their working day _________ with others. One of the
findings of the early work activity studies (Burns, 1954, 1957; Horn and Lupton, 1965),
echoed more recently by Oshagbemi (1988), is that managers and others consistently
underestimate the amount of time they spend ...
A. relating
B. hiding from
C. talking about
D. misunderstanding
Question 2 of 20
_________ is a core competence. People who cannot _______ cannot relate. Nichols and
Stevens (1957) estimate that 45 per cent of all communication time is spent __________
compared with 30 per cent speaking, 16 per cent reading and 9 per cent writing. Despite the
fact that people spend so much time __________, few ever receive any formal training on
how to __________ effectively.
A. Talking
B. listening, listening
C. Observing
D. selling
Question 3 of 20
__________ __________is the kind of listening people engage in for pleasure. It might occur
when listening to poetry or children playing.It involves the listener seeking out signals or
messages that she wants to hear.
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