1. (TCO 1) Which of the following factors allowed Frederick Taylor's scientific management philosophy to
work well at the turn of the 20th century? (Points : 6)
Hourly workers lacked education.
Unionization of workers did not exist.
Hand labor was dominant in manufacturing.
Production quality was of greater concern than production quantity.
Question 2.
2. (TCO 1) Which of the following stakeholders require companies to make long-term commitments to, in
the context of total quality? (Points : 6)
Customers
Employees
Suppliers
All of the above
Question 3.
3. (TCO 2) Which of the following practices would NOT be found in a TQM company? (Points : 6)
Selecting a supplier based entirely on who bids the lowest price on a supply contract
Training suppliers in quality improvement methodology
Retaining suppliers that meet expectations for superior quality
Requiring suppliers to provide proof of capable processes
Question 4.
4. (TCO 2) Which of the following is NOT a purpose of final product inspection? (Points : 6)
To allow other workers to concentrate on output quantity rather than quality
To ensure that no defective items reach the customer
To discover & help resolve production problems
To judge the quality of the manufacturing
Question 5.
5. (TCO 3) In which of the following categories can companies receive a Malcolm Baldrige National
Quality Award? (Points : 6)
, Small business
Manufacturing
Service
All of the above
Question 6.
6. (TCO 3) ISO 9000 recertification is required every _____. (Points : 6)
three years
five years
seven years
nine years
Question 7.
7. (TCO 4) _____ considered top management's commitment to quality an absolute necessity for TQM.
(Points : 6)
Deming
Crosby
Juran
All of the above
Question 8.
8. (TCO 4) The primary reason for Deming's position that slogans should be eliminated is which of the
following? (Points : 6)
Most problems are a result of the system & cannot be eliminated without redesigning the
system.
Slogans take up valuable space in the production department.
Slogans are costly to maintain & periodically update.
Workers don't always understand the slogans.
Question 9.
9. (TCO 5) Measurable performance levels that define the quality of customer contact with an
organization's representatives are known as which of the following? (Points : 6)
Customer contact requirements
Quality function deployments
Indexed service standards
Consumer benefits packages
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