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Grade 11 Business notes/summary on professionalism and ethics $6.80   Add to cart

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Grade 11 Business notes/summary on professionalism and ethics

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Excellent detailed notes/summary on professionalism and ethics in business context based off of both textbooks and extra notes taken during classes

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  • December 6, 2021
  • 6
  • 2021/2022
  • Summary
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Professionalism and ethics
Effective business practice

 Identify core values of business and ensure values are ingrained in
everyday practices
 Core values differ and every business measures success in different
way and they all use different ethical theories to get there.

Ethical theories

Principle-based
 Set of values and rules determine if action is ethical or not (must
decide whose principle it’s based on)
 Different people have different principles and values meaning
 If you ignore outcome and be guided by principles to decide if action
is ethical or not it may lead to undesirable outcome
 E.g.: lady comes in for abortion, but one doctor believes in life over
death and the other believes in principle of freedom. So according to
one it is acceptable and to the other it’s not (so sometimes it’s not
the best)

Consequence-based
 Outcome of situation determines whether the action is ethical or not.

Utilitarian theory
 Also focuses on outcome but states that if majority benefit from
outcome, then it is justifiable.
 E.g., medication given to the public benefits 90% of them but 10% of
people become blind

Narrative theories
 Use stories, organizational culture (common beliefs) and folklore to
illustrate what is acceptable
 Somalia pirates using Robin hood story to justify kidnappings

Other
 Virtue based: judges’ person and character rather than action
 Deontology: if person upholds obligation to another person or
society the action is ethical


Professionalism, ethics, and responsible behavior

*Ethical is just a component of being professional

, Ethical person will:
 Honest and act with integrity
 Act in manner acceptable to society
 Do what is right over what is easy or financially rewarding

Professional person will:
 Be prepared to share knowledge to develop employees
 Exercise good judgment when on job
 Be reliable by honoring commitments (related to ethics)
 Accept accountability for mistakes
 His or her appearance matches standards
 Use appropriate language
 Leave personal issues at home

Bathlo Pele
A framework to ensure professional and ethical service delivery in public
service in SA.

Aims
 Using and applying state resources effectively and efficiently
 Not subscribing to discrimination rather fairness
 All state departments respecting needs of people of country
 All state departments respecting needs of people in country
 Acting in transparent manner and accepting accountability

Eight principles
 Consultation: discussions, meetings and surveys with stakeholders
can be used when government policies are developed as you hear
other input
 Service standards: monitored to determine if citizens are satisfied
with service delivery and is also measured against international
benchmarks
 Increase access to public services: will improve empowerment and
increase standard of living
 Courtesy: consideration and respect leads to better communication,
service deliver and minimizes negative perceptions.
 Transparency: relevant information is shared about government
department and service delivery issues are shared to public service
employees so they can answer publics questions
 Accountability and responsibility: government employees at local,
provincial, and national level should be for how resources are
applied and utilized
 Readdress: when it does not meet standard there are mechanisms in
place to readdress

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