100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
Previously searched by you
Summary Unit V Scholarly Activity.docx (1) BBA 3551 Knowledge Management Systems Columbia Southern University BBA 3551 “ Information Systems Management Knowledge Management Systems In this modern day and age, it is very important to provide a central k$7.49
Add to cart
Summary Unit V Scholarly Activity.docx (1) BBA 3551 Knowledge Management Systems Columbia Southern University BBA 3551 “ Information Systems Management Knowledge Management Systems In this modern day and age, it is very important to provide a central k
2 views 0 purchase
Course
CSU
Institution
Columbia Southern University
Unit V Scholarly A (1) BBA 3551 Knowledge Management Systems Columbia Southern University BBA 3551 “ Information Systems Management Knowledge Management Systems In this modern day and age, it is very important to provide a central knowledge repository to an organization ™s customer s...
unit v scholarly activitydocx 1 bba 3551 knowledge management systems columbia southern university bba 3551 “ information systems management knowledge management systems in this modern d
Written for
Columbia Southern University
CSU
All documents for this subject (454)
Seller
Follow
helperatsof1
Reviews received
Content preview
BBA 3551
Knowledge Management Systems
Columbia Southern University
BBA 3551 – Information Systems Management
Knowledge Management Systems
In this modern day and age, it is very important to provide a central knowledge repository
to an organization’s customer service technicians that allows them to provide the best customer
service. It also makes them highly effective in troubleshooting any customer issues, this paper
outlines the elements based on scenario A, in which an owner of an engine repair shop is
considering about implementing a Knowledge Management System.
Role of Knowledge Management Systems
Knowledge Management Systems, as the name suggests are systems that allows sharing
and use of an organization’s intellectual knowledge that is owned by different groups of people
in the organization (Kroenke & Boyle, 2018). The major role that knowledge management
system plays in helping an organization is that it improves the overall quality of the organization
processes and substantially increases the team strength within the organization (Kroenke &
Boyle, 2018). There are four important purposes that have been identified as part of the
functional processes of a Knowledge Management System (Graham, 2019). These processes are:
i. Knowledge creation, maintenance and modernize (Graham, 2019)
ii. Store and Retrieve Knowledge (Graham, 2019)
iii. Share and Transfer Knowledge (Graham, 2019)
iv. Application of the Knowledge (Graham, 2019)
What is Expert System?
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller helperatsof1. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $7.49. You're not tied to anything after your purchase.
