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Summary Unit 5 essay BBA 3551.docx BBA 3551 Knowledge Management Systems Columbia Southern University BBA 3551 “ Information Systems Management Knowledge Management Systems In this modern and digital world, it is very important to implement technologi $7.49   Add to cart

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Summary Unit 5 essay BBA 3551.docx BBA 3551 Knowledge Management Systems Columbia Southern University BBA 3551 “ Information Systems Management Knowledge Management Systems In this modern and digital world, it is very important to implement technologi

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Unit 5 essay BBA BBA 3551 Knowledge Management Systems Columbia Southern University BBA 3551 “ Information Systems Management Knowledge Management Systems In this modern and digital world, it is very important to implement technological skills that are crucial for many businesses and...

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  • July 30, 2021
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BBA 3551
Knowledge Management Systems


Columbia Southern University

BBA 3551 – Information Systems Management

Knowledge Management Systems

In this modern and digital world, it is very important to implement technological

skills that are crucial for many businesses and large corporations. The vehicles and engines

are highly complex engineering pieces and it is continuously changing technological wise

that requires skillful knowledge in order to work in that industry. Implementing knowledge

management system in your business can be effective and beneficial to technicians with any

kind of engine problems (Kroenke & Boyle, 2018). This assignment addresses different

elements related to scenario A and explains how knowledge management system can be

beneficial to technicians.

Role of Knowledge Management Systems (KMS)

It is significant to define the role of knowledge management systems in business.

Knowledge management systems is one of the information systems that stores and retrieves

knowledge which results in achieve tasks better as it supports customer service team

(Graham, 2019). This system also helps assist customers in finding the information that’s

necessary. There are many different types of KMS. Well - implemented system will help

with customer’s knowledge gaps and additional functions includes:

 centralize data

 analyze data

 optimize performance

 reduce standard inquiries

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