CPXP Bundled Exams Questions and Answers Multiple & Latest Versions (2024/2025) with Verified Solutions | All Graded A+

Six Domains of HCAHPS Survey - 1. Communication with nurses; 2. Communication with doctors; 3. Responsiveness of hospital staff; 4. Pain management; 5. Discharge of information; 6. Care Transition Two Individual Questions of HCAHPS Survey - 1. Cleanliness of hospital; 2. Quietness of hospital Two...

Patient education material should be written at which grade level? - 4-6 grade or lower reading level, preferably including pictures and illustrations. Sympathy - It is about understanding what patients are feeling. Empathy - It is about feeling what patients are feeling. Compassion - It adds ac...

Top box - Most frequently reported best result in each composite. benchmark - Allows you to compare top box performance and understand where you stand in relation to others in the composite Evidenced based leadership - Operational framework that established an infrastructure to improve execution...

Role of leadership - Provide clarity, Ensure accountability, Drive ownership Triple Aim of Healthcare - Better patient experience, lower costs, improved population health The fourth Aim - Joy at work/clinician experience Strategies for Patient Experience and Service Excellence - Leadership roundi...

During nurse rounding, a mother complains that the whiteboard in her childs room is not always up to date. What is the best FIRST step for the person conducting the rounding? - Apologize to the mother and thank her for this feedback. A patient, Mrs. Garza, is agitated as she reaches the registrat...

How did the report of quality measures to CMS begin? - Hospitals could voluntarily report quality measures starting in 2001- adapting to current state from there What is HCAHPS - Hospital Consumer Assessment of Healthcare Providers and System What are some metrics for outcome of care? - mortality...

Rounding and PFAC are - proven patient experience practices employee engagement - the reflections of the relationship between an organization and its employees High employee engagement is strongly correlated with - higher pat sat, lower safety incidents recognition - acknowledgement for a person...

Mean - The average Median - The middle value in a list of numbers Mode - The number that is repeated the most; the most frequent value Range - The highest minus the lowest score and a gross measure of variability. Exclusive range is the highest score minus the lowest score. Inclusive range is th...

Patient Experience definition (Beryl Institute) - The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. CIQ - Cultural IQ test: Measures cultural engagement with 10 questions on a scale of 1-10 What 3 elements do patien...

PFCC stands for - Patient & Family Centered Care Describe PFCC (Patient & Fam Cntred Care) - 1. promotes health & well-being of individual & family. ach to planning, delivery & evaluation of health care 3. grounded in beneficial partnership among healthcare providers, patient & family. Emphasis ...

HVBP stands for - Hospital Value Based Purchasing HVBP defined - medicare system of reimbursing for quality care DRG stands for - Diagnosis Related Group DRG defined - a class of illnesses for which Medicare pays a fixed amount instead of what is actually paid out to treat patient Level of dive...

DESK model to counsel a team member - D: Describe the problem behavior you have seen E: Explain/ evaulate how the problem behavior affects outcomes and performance( how you feel) S: Show exactly what steps the person needs to take to improve ( behavior you want to see happen) K: Know the conseque...

CPXP Exam Study Guide (in progress) |Questions with 100% Correct Answers | Verified | Latest Update 2024 Graded A+

CPXP Exam Study Guide (in progress) Exam study guide 2024|Completed | 226 Questions and Correct Answers (Verified Answers) | A Grade