CPXP EXAM PACKAGE DEAL WITH COMPLETE SOLUTIONS.

HVBP stands for - Hospital Value Based Purchasing HVBP defined - medicare system of reimbursing for quality care DRG stands for - Diagnosis Related Group DRG defined - a class of illnesses for which Medicare pays a fixed amount instead of what is actually paid out to treat patient Level of dive...

Patient education material should be written at which grade level? - 4-6 grade or lower reading level, preferably including pictures and illustrations. Sympathy - It is about understanding what patients are feeling. Empathy - It is about feeling what patients are feeling. Compassion - It adds ac...

HEART - Hear, empathize, apologize, respond, thank HEART - Hear, empathize, apologize, respond, thank LEARN - Listen, empathize, apologize, resolve, never leave them hanging. HCAHPS 8 Composites of Care - NDHPMHDO, Nurse communication, doctor communication, hospital staff responsiveness, pain ma...

How did the report of quality measures to CMS begin? - Hospitals could voluntarily report quality measures starting in 2001- adapting to current state from there What is HCAHPS - Hospital Consumer Assessment of Healthcare Providers and System What are some metrics for outcome of care? - mortality...

Patient Experience definition (Beryl Institute) - The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. CIQ - Cultural IQ test: Measures cultural engagement with 10 questions on a scale of 1-10 What 3 elements do patien...