NRF Customer Service Exam Package deal With Complete Solutions Graded A+

Brick-and-mortar The presence of a physical storefront and face-to-face customer experiences. Closeout stores Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturers' price. Ex: Marshalls, Ross Commercial cue Advertising message that i...

which of the filling is a term for physical goods that are bought and sold? a. sales b. products c. pricing d. services b. products which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores? a. manufacturer...

When balancing service between phone customers and those you may already be helping in the store, you should: • a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone • b) Move your in-store customer over by the phone and help both c...

active listening the practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words Add-on services available services for specific product purchases that customers can opt for (Payment options, product modifications, or other ways customers ca...

Benefits Advantages or rewards of product features Closed Ended Question Questions that evoke one-word answers May I help you? NO Closed ended questions begin with: Do? Will? Can? Customer Service The acting of taking care of the customer's needs by providing and delivering professional, he...

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants Get to know what the customer wants Which of the following are appropriate reasons for...

Keeping records about customer preferences: • Can help you provide more personalized service to returning customers • Will make customers suspicious of your ability to remember details • Requires an expensive computer system • Can help you provide more personalized service to returning c...

Creating customer loyalty is rewarding for: • The store • The sales associate • The customer • All of the above All of the above If the customer isn't shopping alone, you can include the rest of the party by: • Showing some kind of service to others in the party, such as offering a ...

Who is the most important person in a retail transaction? Customer The overall impression someone gets of a busniess or product. Company or Product Brand Uinque way employes interact with each other and customers Company Culture Things that can happen as a result of poor cusomer service - Loss of...

What do you need to consider when communicating with a customer? Needs & Interests Examples of Non-Verbal Communication Body Lanuage, Eye Contact, Voice/Tone, Handmotions, How close your standing Example of Compnay Policies Attendance, Dress Code, Saftey, Technology, Scheduling, Customer S...

A retail business, owned by shareholders and have centralized decision making for their multiple store locations is called corporation In the retail product cycle, what step comes after distribution and products? selling What item is a retail product car tire A large facility that manufacturers ...