TCOLE Telecommunicator 1013 Review I Latest Update Exam Bundle

TTD, TTY OR TT - ANSWER The device used by the deaf community to call 9-1-1 may be called a Breach - ANSWER The act of failing to perform one's agreement, breaking one's word, or otherwise actively violating one's duty to others is 14th - ANSWER This amendment gives Due Process of Law ma...

ASCII - ANSWER replaced Baudot tones Ways you can identify a TTY call - ANSWER 1. Silence 2. Tones 3. Synthesized Announcement When using the acoustic coupler, which way does the phone cord go - ANSWER to the left What is Relay Texas and what is the phone number? - ANSWER 7-1-1 -- Free se...

"I" Messages - ANSWER Humanize yourself to the caller. Convey your message non-threateningly. Example "I can help you, but you are scaring me" "I feel uncomfortable..." Open Ended Questions - ANSWER Questions that cannot be answered with a yes or no. Gets most information. Example: "What h...

The purpose of a telecommunicators being able to identify various mapping tool : - ANSWER To provide assistance in locations callers and tracking responders This feature enables a service supplier to identify the telephone number of the caller - ANSWER ANI This person is responsible for proces...

choking, strangulation - ANSWER The internal obstruction of the airway with an object is ____________ while the grabbing, suppression, squeezing, or crushing of the throat is ____________. Domestic terrorism - ANSWER is perpetrated by individuals and/or groups inspired by or associated with prima...