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[Show more]Problem: There is no single repository of applications. Applications are tracked in 
multiple spreadsheets. What is a solution? - Solution: APM is a single centralized 
system stores the applications inventory and all related data. 
Problem: There is no single definition of an application. For examp...
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Add to cartProblem: There is no single repository of applications. Applications are tracked in 
multiple spreadsheets. What is a solution? - Solution: APM is a single centralized 
system stores the applications inventory and all related data. 
Problem: There is no single definition of an application. For examp...
What is APM and what assistance does it provide an organization? - Application 
Portfolio Management is a framework for managing enterprise Business Applications 
and software-based services. 
APM aids in 
- developing a comprehensive understanding of applications in the organization 
- identifying ...
Preview 2 out of 12 pages
Add to cartWhat is APM and what assistance does it provide an organization? - Application 
Portfolio Management is a framework for managing enterprise Business Applications 
and software-based services. 
APM aids in 
- developing a comprehensive understanding of applications in the organization 
- identifying ...
What does Application Portfolio Management (APM) provide? - Key capabilities to 
prioritize investments in application portfolio based on data such as risk, value and 
costs. 
Why do companies use APM? - To gain a comprehensive understanding of the 
applications within your organization, so you can:...
Preview 3 out of 18 pages
Add to cartWhat does Application Portfolio Management (APM) provide? - Key capabilities to 
prioritize investments in application portfolio based on data such as risk, value and 
costs. 
Why do companies use APM? - To gain a comprehensive understanding of the 
applications within your organization, so you can:...
What does Application Portfolio Management Provide? - -Scoring algorithms that 
generate reports about application values and health of IT infrastructure 
-Metrics that illustrate the business benefits of each application 
-An inventory of a customer's software applications 
How does ServiceNow's ...
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Add to cartWhat does Application Portfolio Management Provide? - -Scoring algorithms that 
generate reports about application values and health of IT infrastructure 
-Metrics that illustrate the business benefits of each application 
-An inventory of a customer's software applications 
How does ServiceNow's ...
What are the different interfaces for accessing a ServiceNow Instance? - -Now 
Platform User Interface 
-Service Portal 
-ServiceNow Mobile Classic 
-ServiceNow Agent 
What are the tree components of the Now Platform User Interface? - -Banner Frame 
-Application Navigator 
-Content Frame 
What is a ...
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Add to cartWhat are the different interfaces for accessing a ServiceNow Instance? - -Now 
Platform User Interface 
-Service Portal 
-ServiceNow Mobile Classic 
-ServiceNow Agent 
What are the tree components of the Now Platform User Interface? - -Banner Frame 
-Application Navigator 
-Content Frame 
What is a ...
A map to determine relationships between fields displaying an Import Set to fields in an 
existing table - What is a Transform Map in ServiceNow? 
Self-Service - What application is available to all users? 
Modify the order field - How do you change the sort sequence of fields or tasks? 
Record List...
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Add to cartA map to determine relationships between fields displaying an Import Set to fields in an 
existing table - What is a Transform Map in ServiceNow? 
Self-Service - What application is available to all users? 
Modify the order field - How do you change the sort sequence of fields or tasks? 
Record List...
(T/F) ACL evaluates condition/script and roles - True 
If prefix of incident needs to be changed, where should you refer? - Number 
Maintenance Table 
Which of the following is possible via an inbound action? 
A) Schedule a job 
B) Sends an email notificaiton 
C) Modifying existing records 
D) All o...
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Add to cart(T/F) ACL evaluates condition/script and roles - True 
If prefix of incident needs to be changed, where should you refer? - Number 
Maintenance Table 
Which of the following is possible via an inbound action? 
A) Schedule a job 
B) Sends an email notificaiton 
C) Modifying existing records 
D) All o...
______ contains information about data type, character limit, default value, 
dependency, and other attributes of a field. 
a) System Definition 
b) Variables 
c) Task Table 
d) System Dictionary - D. System Dictionary 
__________ is a specific type of catalog item that allows end users to create ta...
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Add to cart______ contains information about data type, character limit, default value, 
dependency, and other attributes of a field. 
a) System Definition 
b) Variables 
c) Task Table 
d) System Dictionary - D. System Dictionary 
__________ is a specific type of catalog item that allows end users to create ta...
What are the different interfaces for accessing a ServiceNow instance? - 1) Now 
Platform User interface 
2) Now Mobile App 
3) Service Portal 
What are the three components of the Now Platform User Interface? - 1) Banner 
Frame 
2) Application Navigator 
3) Content Frame 
What are the components of...
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Add to cartWhat are the different interfaces for accessing a ServiceNow instance? - 1) Now 
Platform User interface 
2) Now Mobile App 
3) Service Portal 
What are the three components of the Now Platform User Interface? - 1) Banner 
Frame 
2) Application Navigator 
3) Content Frame 
What are the components of...
What are the four components of Application Navigator - All applications tab 
Favorites tab 
Your history tab 
Filter navigator 
Three components of the Now Platform Interface? - Banner Frame 
Application Navigator 
Content Frame 
Different interfaces for accessing ServiceNow instance? - Now Platfor...
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Add to cartWhat are the four components of Application Navigator - All applications tab 
Favorites tab 
Your history tab 
Filter navigator 
Three components of the Now Platform Interface? - Banner Frame 
Application Navigator 
Content Frame 
Different interfaces for accessing ServiceNow instance? - Now Platfor...
What provides a guide for moving data from import sets? - transform map 
How do you change the sort sequence of fields or task? - modify the order field 
Tables and Fields can be viewed and manipulated where? - Record List 
Form 
Tables and Columns 
What is the sequencing of publishing a Knowledge A...
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Add to cartWhat provides a guide for moving data from import sets? - transform map 
How do you change the sort sequence of fields or task? - modify the order field 
Tables and Fields can be viewed and manipulated where? - Record List 
Form 
Tables and Columns 
What is the sequencing of publishing a Knowledge A...
NO.1 Which would NOT appear in the History section of the Application Navigator? 
A. Records 
B. UI Pages 
C. Lists 
D. Forms - UI Pages 
NO.2 What module in the Service Catalog application does an Administrator access to 
begin creating a new item? 
A. Maintain Categories 
B. Maintain Items 
C. Con...
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Add to cartNO.1 Which would NOT appear in the History section of the Application Navigator? 
A. Records 
B. UI Pages 
C. Lists 
D. Forms - UI Pages 
NO.2 What module in the Service Catalog application does an Administrator access to 
begin creating a new item? 
A. Maintain Categories 
B. Maintain Items 
C. Con...
The ServiceNow platform and the applications that run on it use a single system of 
record and common data model to consolidate your organization's business processes. 
- True 
It is possible to build custom applications within ServiceNow - True 
What does aPaaS stand for? - Application Platform as...
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Add to cartThe ServiceNow platform and the applications that run on it use a single system of 
record and common data model to consolidate your organization's business processes. 
- True 
It is possible to build custom applications within ServiceNow - True 
What does aPaaS stand for? - Application Platform as...
Base table for storing SLA records (NOT SLA definitions) is? 
Options are : 
task_sla 
contract_sla 
sla 
sla_definition - task_sla 
What are possible import sources? (Select all that Apply) 
Options are : 
HTTP 
CSV 
EXCEL 
JDBC 
NETWORK 
SFTP - HTTP, CSV, EXCEL, JDBC, SFTP 
All workflows absolutel...
Preview 3 out of 19 pages
Add to cartBase table for storing SLA records (NOT SLA definitions) is? 
Options are : 
task_sla 
contract_sla 
sla 
sla_definition - task_sla 
What are possible import sources? (Select all that Apply) 
Options are : 
HTTP 
CSV 
EXCEL 
JDBC 
NETWORK 
SFTP - HTTP, CSV, EXCEL, JDBC, SFTP 
All workflows absolutel...
Application Platform-as-a-Service (PaaS) - The ServiceNow Platform operates on 
this type of model: cloud-based computing model which provides the infrastructure 
needed to develop, run, and manage applications 
IT, employee, and customer - Now Platform digitizes _________________ 
workflows 
web-ba...
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Add to cartApplication Platform-as-a-Service (PaaS) - The ServiceNow Platform operates on 
this type of model: cloud-based computing model which provides the infrastructure 
needed to develop, run, and manage applications 
IT, employee, and customer - Now Platform digitizes _________________ 
workflows 
web-ba...
Which feature helps you in testing what another user sees in the instance without 
logging in with the user credentials? - Impersonate 
How to capture workflow in update sets? - Publish 
UI Policy runs on - Client Side 
What is SLM - Service Level Management 
In Knowledge Base, articles are grouped ...
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Add to cartWhich feature helps you in testing what another user sees in the instance without 
logging in with the user credentials? - Impersonate 
How to capture workflow in update sets? - Publish 
UI Policy runs on - Client Side 
What is SLM - Service Level Management 
In Knowledge Base, articles are grouped ...
StartNow Implementation Methodology - Fill in the blank: 6 phases of _____ from ServiceNow 
1. Plan 
2. Discover 
3. Prepare 
4. Deploy 
5. Operate 
6. Transform 
Single-tenant- What of the unique architectural tenants of ServiceNow which allows dedicated instances 
and databases. - Is ServiceNow a ...
Preview 4 out of 70 pages
Add to cartStartNow Implementation Methodology - Fill in the blank: 6 phases of _____ from ServiceNow 
1. Plan 
2. Discover 
3. Prepare 
4. Deploy 
5. Operate 
6. Transform 
Single-tenant- What of the unique architectural tenants of ServiceNow which allows dedicated instances 
and databases. - Is ServiceNow a ...
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