ITIL Foundation Exam Study Guide notes

ITIL® 4 Foundation Exams 1-6, Questions & Answers-What is the definition of a service? a) The means by which an organization is directed and controlled b) A set of specialized organizational capabilities for enabling value to customers c) A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress d) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to ma...

ITIL 4 Foundation Complete Exam Review Guide. governance - service management - value - Who determines the perceived value? - value is objective - organization - What are the 2 roles an organization can provide? - Value is _______________ by the service provider and consumer - What are the 3 roles for a consumer provider? - What is a user? - What is a customer? - What is a sponsor? - service offering - service offering includes the following 3: ...

ITIL® 4 Foundation (Exams #1-6) Q&A_ Spring 2022-23. USE (Ctrl +F) or key words to get to your question (Answered) ITIL® 4 Foundation ( Exam #1) What is the definition of a service? Identify the missing word(s) in the following sentence. Utility is the [?] offered by a product or service to meet a particular need. Identify the missing word in the following sentence. [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a cha...

ITIL® 4 Foundation (Exams #1-6) Q&A_ Spring 2022-23. USE (Ctrl +F) or key words to get to your question (Answered) ITIL® 4 Foundation ( Exam #1) What is the definition of a service? Identify the missing word(s) in the following sentence. Utility is the [?] offered by a product or service to meet a particular need. Identify the missing word in the following sentence. [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a cha...

ITIL® 4 Foundation Exams 1-6, Questions & Answers-What is the definition of a service? a) The means by which an organization is directed and controlled b) A set of specialized organizational capabilities for enabling value to customers c) A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress d) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to ma...

ITIL 4 Foundation Complete Exam Review Guide. governance - service management - value - Who determines the perceived value? - value is objective - organization - What are the 2 roles an organization can provide? - Value is _______________ by the service provider and consumer - What are the 3 roles for a consumer provider? - What is a user? - What is a customer? - What is a sponsor? - service offering - service offering includes the following 3: ...