test bank for human resources management in canada
human resources management in canada
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HRM In Canada, 15th Edition By Dessler
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TEST BANK
HUMAN RESOURCES MANAGEMENT IN CANADA
,
,AnswersaareaatatheaendaofaeachaChapter
Chapter 1 The Strategic role of Human Resources Management
Multiple Choice. Choose The One Alternative That Best Completes The Statement Or Answers The
Question.
1) Human Resources Management Refers To:
A) The Management Of People In Organizations.
B) Concepts And Techniques For Organizing Work Activities.
C) All Managerial Activities.
D) Concepts And Techniques Used In Leading People At Work.
E) Management Techniques For Controlling People At Work.
2) The Knowledge, Education, Training, Skills, And Expertise Of A Firm's Workers Is Known As:
A) Physical Capital.
B) Management's Philosophy.
C) Human Capital.
D) Production Capital.
E) Cultural Diversity.
3) Human Resources Practices That Support Strategy Include:
A) Performance Management.
B) Production Scheduling.
C) Policies And Procedures.
D) Staffing Practices.
E) Rewards Practices.
4) A Company Utilizes A System To Measure The Impact Of Human Resources Which Balances Measures
Relating T O Financial Results, Customers, Internal Business Processes And Human Capital Management. This
System Is Knows As The:
A) Hris.
B) Balanced Strategy.
C) Human Capital Index.
D) Balanced Scorecard.
E) None Of The Above.
5) You Have Been Tasked With Building Employee Engagement At The Firm You Workafor. Strategic
Human R Esources Initiatives You Would Consider Implementing Include:
A) Employee Recognition Programs And Management Development Programs.
B) Diversity Programs.
C) Employee Recognition Programs.
D) Employee Relations Activity.
E) Job Design Indicators.
6) Hr Department Staff Members Are Traditionally Involved In Key Operational Responsibilities. Which Of
Theaf Ollowing Is An Operational Responsibility?
A) Setting Goals And Objectives
B) Collecting Metrics
C) Analyzing Metrics
D) Interpreting Human Right Laws
E) Interpreting Health And Safety Legislation
, 7) Being Completely Familiar With Employment Legislation, Hr Policies And Procedures,
Collectiveaagreement S, And The Outcomeaof Recent Arbitration Hearings Andacourt Decisions Is Most Closely
Related With Which Of The Follo Wing Hraactivities?
A) Serving As A Consultant
B) Formulating Policies And Procedures
C) Offering Advice
D) Providing Services
E) Serving As A Change Agent
8) The Practice Of Contracting With Outside Vendors To Handle Specified Functions On A Permanent
Basis Is Known As
A) Hiring Temporary Employees.
B) Payroll And Benefits Administration.
C) Contract Administration.
D) Outsourcing.
E) Labour-Management Relations.
9) The Company's Plan For How It Will Balance Its Internal Strengths And Weaknesses With
External Opportunities And Threats In Order To Maintain Competitive Advantage Is Known As
A) Hr Strategy.
B) Strategy.
C) Environmental Scanning.
D) Policies And Procedures.
E) None Of The Above.
10) Rita Is The Hradirector Of A Manufacturing Company. She Recently Undertook Research To Identify
Compet Itor Compensation And Incentive Plans, Information About Pending Legislative Changes And
Availability Of Talent In The Labour Market For The Upcoming Strategic Planning Meeting. Rita Was
Conducting:
A) Environmental Scanning.
B) An Employeeaengagement Survey.
C) An External Market Survey.
D) An Envrionmental Study.
E) An External Opportunities/Threats Study.
11) The Hr Manager Of Smith & Yu Company Was Heavily Involved In A Downsizing Exercise Of The
Company's S Ales Force Due To An Economic Downturn. Heawas Also Involved In Arranging For Outplacement
Services And Employe E Retention Programs As Well As Restructuring Of The Business Following The
Downsizing. This Is An Example Of Hr's R Ole In:
A) Formulating Strategy.
B) Operational Activities.
C) Environmental Scanning.
D) Environmental Scanning Andaexecuting Strategy.
E) Executing Strategy.
12) The Core Values, Beliefs, And Assumptions That Are Widely Shared By Members Of An Organization
Are Known As:
A) Organizational Climate.
B) The Strategic Plan.
C) The Mission Statement.
D) Organizational Culture.
E) The Pervading Atmosphere.
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